- Must Have Skills: Strong experience in Oracle HCM Cloud Application Support and Maintenance.

- Good understanding of Incident, Problem, Change, and Service Request Management processes.

- Experience working in AMS/Managed Services environments with SLA-driven support.

- Strong troubleshooting, analytical, and stakeholder management skills.

- Experience in testing, release management, and quarterly patch validation.

Nice to Have Skills: Excellent communication and documentation skills

- Detailed Job Description
Provide L2/L3 functional support for Oracle HCM Cloud applications.
- Analyze, troubleshoot, and resolve incidents, defects, and service requests within SLA timelines.

- Perform impact assessment, configuration changes, testing, and deployment of approved enhancements.

- Support Oracle quarterly release analysis, regression testing, and production deployment activities.

- Conduct root cause analysis for recurring issues and recommend permanent solutions.

- Collaborate with business users, HR stakeholders,



and technical teams to ensure seamless service delivery.

- Prepare operational reports, service metrics, and governance updates.

- Identify opportunities for automation, process improvements, and service optimization.

Participate in knowledge management activities and maintain support documentation.

Minimum Years of Experience: 8 + Years

Certifications Needed: N/A

- you would expect the Subcon to shoulder and execute: Must Have Skills: Strong experience in Oracle HCM Cloud Application Support and Maintenance.

- Positive understanding of Incident, Problem, Change, and Service Request Management processes.

- Experience working in AMS/Managed Services environments with SLA-driven support.

- Strong troubleshooting, analytical, and stakeholder management skills.

- Experience in testing, release management, and quarterly patch validation.

📌 Oracle HCM Cloud Application (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne