Love people? Love organisation? We’ve got the role for you!

Are you the person who remembers the little details, keeps everyone in the loop and loves making things happen?

We’re looking for a friendly, proactive and organised Customer Support Coordinator who brings energy, initiative and a genuine passion for helping people.

This isn’t just about answering phones or processing paperwork. You’ll be the friendly connection between our customers and our team, making sure every customer feels informed, supported and looked after.

Based in our Newcastle office, you’ll be part of one team-oriented team supporting Colourworks customers across all our branches.

What’s the role all about?

You’ll play a key role in creating a great customer experience, from the initial sales handover through to installation and beyond.

- Being the go-to person – Building positive customer relationships and keeping everyone informed.
- Making things happen – Gathering customer, site and network information and following up outstanding requirements.
- Keeping customers in the loop – Confirming installation dates and communicating updates or changes.
- Delivering great service – Assisting with incoming calls, customer enquiries and service requests.
- Connecting the dots – Working closely with our internal teams to ensure everything runs smoothly.
- Going the extra mile – Following up after installations to gather feedback and ensure customers have had a great experience.

What makes you a great fit?




- Loves helping people and building relationships.
- Is organised, proactive and has a great eye for detail.
- Takes ownership and follows things through.
- Can juggle multiple priorities without losing their cool.
- Communicates confidently over the phone and by email.
- Enjoys being part of a team and finding better ways of doing things.

Experience in customer service or administration would be great, but your attitude, initiative and willingness to learn matter most. Full training will be provided.

Why Colourworks?

At Colourworks, we’re one team, no matter which branch we work from. We support each other, take pride in what we do and are always looking for ways to do things better.

One Team | We Communicate | We Get It Done | We Have Fun | To Do It Better

You’ll receive training to help you learn the role and become part of a team where your contribution matters and your ideas are valued.

Sound like you?

If you’re a people person with an eye for detail, a positive attitude and a passion for delivering great customer service, we’d love to hear from you.

If You're Interested

If you are interested in this position and meet the above criteria, please forward your resume and a brief cover letter telling us a little about yourself cover letter via ‘Apply’ on SEEK.

Please no recruitment or advertising agents.

We thank all applicants for their interest; however, only shortlisted applicants will be contacted.

📌 Customer Support Coordinator (Mayfield West)
🏢 Colourworks
📍 Mayfield West