Run a Smarter Clinic. Lead a Better Patient Experience. Dental 99 isn't your traditional dental practice. We're a tech-driven, patient-obsessed brand redefining what modern dentistry looks like
and we need a Clinic Coordinator who thinks the same way. Based at our Monash clinic in Melbourne, this is a hands-on practice management role for someone who's equally comfortable jumping on a live chat, reading a revenue report, and making sure every patient walks out smiling. What you'll be doing:
Managing the full patient experience
from first digital touchpoint through to checkout
Monitoring and responding to live chat enquiries in real time, converting leads into booked appointments
Owning clinic KPIs
tracking revenue, managing budgets, and reporting on performance
Scheduling and optimising the appointment calendar to maximise clinic efficiency
Coordinating the clinical team to ensure seamless patient flow and care
Maintaining accurate patient records across our practice management software
Identifying opportunities to improve systems, workflows, and patient satisfaction
Acting as the operational hub of the clinic
nothing runs without you What we're looking for:
Experience in a practice management, operations, or clinic coordinator role
dental or healthcare preferred
Digitally savvy
comfortable with live chat platforms, patient management software, and digital reporting tools
Commercially minded with an understanding of revenue targets, budgets, and KPIs
A natural problem-solver who can think on their feet and improve processes
Excellent communicator
warm and professional with patients, clear and decisive with the team
Highly organised with strong attention to detail
Someone who thrives in a fast-paced, tech-enabled workplace What's in it for you:
Competitive salary commensurate with experience
Real growth opportunities within a rapidly expanding, tech-forward dental group
A team-oriented team that values innovation as much as patient care
Full-time position based in Monash, Melbourne Ready to run something great? If you're a digitally confident operator who wants more than a front desk role, we want to hear from you. Apply now to join Dental 99 Monash. Be careful
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