As a Front of House Team Member, you'll be the face of our pizzeria, creating a welcoming atmosphere and ensuring every customer has a excellent experience from the moment they walk through the door.
You'll work closely with the kitchen and wider team to keep service running smoothly, deliver excellent customer service and help create the kind of neighbourhood atmosphere that keeps people coming back.
Key Responsibilities
Welcome customers with a friendly and positive attitude.
Take customer orders in person, over the phone and through online ordering systems.
Operate the POS and handle cash and EFTPOS transactions.
Serve food and beverages efficiently and accurately.
Manage dine-in, takeaway and delivery orders.
Assist customers with menu enquiries and dietary requirements.
Maintain clean, tidy and organised dining and service areas.
Set up and pack down the front of house before and after service.
Restock fridges, service stations and front of house supplies.
Communicate effectively with kitchen staff to ensure smooth service.
Handle customer feedback and enquiries professionally.
Follow food safety, hygiene and workplace health and safety procedures.