This is a front-facing role suited to someone who is confident dealing with residents, visitors, contractors and clients while providing a high standard of customer service. Your responsibilities will include welcoming residents, visitors and contractors, providing professional front-of-house and concierge services, communicating with residents and visitors, managing visitor access and enquiries, assisting with deliveries and contractor attendance, maintaining accurate logs and incident records, responding professionally to resident and client requests, liaising with building management and other service providers, and maintaining a professional, presentable and welcoming reception environment.
Key responsibilities
Welcoming residents, visitors and contractors
Providing professional concierge and security services.
Managing visitor access and enquiries
Assisting with deliveries and contractor attendance
Maintaining accurate logs and incident records
Responding professionally to resident and client requests
Liaising with building management and other service providers
Maintaining a professional, presentable and welcoming reception setting
About you
Fluent or highly proficient in English
Excellent customer service and communication skills
Well presented, professional and approachable
Can remain calm and professional when dealing with different situations
Reliable and punctual
Can work independently and as part of a team
Previous concierge, security reception or customer service experience — preferred but not essential
Advantages
Professional working environment
Ongoing employment opportunities
Supportive management team
Training and development
Chance to grow with a national service provider