Europcar is seeking a customer-centric Escalations Agent to join the team at our Head Office in Tullamarine, Victoria. This full time role reports to the Service Delivery Manager and focuses on resolving complex customer queries to maintain satisfaction and loyalty.
You will handle escalations within the Contact Centre, manage high-risk claims, and contribute to a positive workplace culture while supporting continuous improvement initiatives.
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📌 Escalations Specialist Customer Care & Resolution Melbourne (Australia)
🏢 Europcar
📍 Australia
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