Consideration will be main for casual/fulltime depending on previous experience and suitability
Henry Rous Tavern is a busy local pub in the heart of Ballina and part of Gateway Hotel Group, which operates six venues across NSW and Queensland. We're looking for an enthusiastic, people-focused Duty Manager to join our leadership team and help make every visit a great one for our guests and our team.
If you thrive in a quick-paced venue, enjoy supporting and developing staff, and take pride in looking after locals and visitors alike, we'd love to meet you.
About the Role
As Duty Manager, you'll be one of the key leaders on shift, making sure every guest has a great experience and your team has what it needs to perform at their best.
Working closely with the Venue Manager, you'll oversee daily operations across:
Gaming room
Bar
Bistro
TAB and Keno
What You'll Be Doing
Leading and supporting the team across all areas of the venue
Running the shift, including opening, closing, cash handling and shift performance
Delivering a consistently high standard of customer service
Coaching and developing team members
Upholding RSA, RCG and all NSW liquor and gaming compliance requirements
Managing gaming operations,
including responsible gaming procedures and clearances
Handling customer enquiries and resolving issues calmly and professionally
Contributing ideas to improve service, culture and operations
What We're Looking For A positive, hands-on leader who enjoys working with people and building strong teams.
You'll bring
Previous Duty Manager or hospitality leadership experience
Robust communication and people management skills
Confidence leading a team in a busy venue
A calm, skilled approach to conflict resolution
Excellent organisational and administration skills
Initiative, reliability and a positive attitude
Sound Microsoft Office skills
Experience with Tanda or similar rostering and time and attendance systems (desirable)
Gaming experience
Essential Qualifications
Current NSW RSA
Current NSW RCG
Eligibility to obtain a National Police Check
Highly Regarded
Advanced RSA and Advanced RCG
Responsible Gambling Officer (RGO) training, or willingness to complete it
Hours of Work Availability across days, nights, weekends and public holidays is essential. Hospitality never stands still, and neither do we, so flexibility and a team-first attitude are a must.
📌 Duty Manager Ballina
🏢 Gateway Hotel Group
📍 Ballina
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.