Salary: $30,000 – $36,000 Job Type: Part-time Remote: Hybrid Customer Support Partner / Librarian (Riverton and Otautau)

Department: District Offices and Libraries

Employment type: Permanent Part Time

Work Arrangement: On-site

About the role

We have an opportunity for a customer services superstar to join our customer service and library teams. This hybrid role delivers a positive customer experience across our Riverton and Otautau offices, responding to a range of customer enquiries while contributing to the delivery of quality library services.

Hours of work:

This is a part time role for a total 28 hours per week.

Monday: Otautau, 8 hours

Tuesday to Friday: Riverton, 11.30am to 5.00pm

What you'll do
welcome customers, staff and visitors and resolve queries wherever possible at first point of contact
keep abreast of Council information, services and processes to assist customers
process customer payments and handle cash accurately
understand Council's library collections and contribute to library processes
contribute to initiatives that increase library engagement
support the day-to-day operation of customer service and library functions

What you'll bring
warm,



welcoming and a genuine passion for customer service
confidence handling cash and processing transactions accurately
strong communication and interpersonal skills
the ability to quickly learn new information, systems and processes
a flexible, organised approach and the ability to manage a variety of tasks
sound computer skills and attention to detail

This is an prospect to contribute to the communities you live and work in. Our regional offices and libraries are key hubs where residents, ratepayers and visitors connect with Southland District Council.

We recognise that our people are our greatest asset. We support ongoing learning and development, offer competitive remuneration, and provide a positive and supportive working environment.

Southland District Council manages the largest land area of any territorial authority in New Zealand, including Fiordland National Park and Stewart Island. We are committed to delivering quality services and infrastructure that support our communities now and into the future.

File Name

Position Description - Customer Support Partner Librarian - Oct 2026.pdf

📌 Customer Support Partner / Librarian Riverton And Otautau Bendigo
🏢 Southlanddc
📍 Bendigo