Job Summary
Provide support from pre-onboarding to renewal, to offboarding activities for associates
Ensure completeness in front office entries, contract administration, and management of advantages (leave + claims)

Job Description

Contracts + Front Office Administration
Prepare and send employment contracts in reference to hiring proposals
Perform and ensure completion of front office system entries
Ensure completeness of required onboarding documents and upload into front office systems

Benefits Management
Register associate with insurer / broker for entitled insurance
Timesheet / Leaveo Validation of timesheet to ensure required fields are properly input/signoff and ensure that its in compliance to MOM regulations

o Update in designated tracker - Manual to track entitlement and balance if associates / clients are not on Adecco Touch – Self Serve o Provide leave record updates to associates upon queries, or during offboard phase to ensure closure o Ensure accurate tracking of government legislated leave, and liaising with Pay & Bill hub for claims, i.e. Government Paid Maternity Leave,



Government Paid Childcare Leave etc
Claims

o For associate with capped advantages : update in designated excel to track entitlement and balance. Provide claims record updates to associates upon queries, or during offboard phase to ensure closure o For all others : Upon advice from Pay & Bill Hub, contact associates to manage claim variance if required

Others
Provide advice and support in branches’ queries relating to associates contract or advantages matters
Participate in pre / actual / post system enhancement or migration activities if required
Provide support in pre / actual / post audit activities if required
Appointed individual(s) will be tasked to :

o Work with Account Servicing for Managed Service Programs (MSP) client for time status management, i.e. approval status that impact leave management and tracking o Other projects determined by Team Lead and / or Middle Office Manager from time to time
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📌 Assistant Executive, Business Support Western Australia
🏢 The Adecco Group
📍 Australia