Looking for your next customer service prospect with an immediate start? Join a well-established FMCG organisation that is known for its fast-paced environment, strong market presence, and supportive team culture. This is an excellent opportunity to secure a short-term assignment with the potential for extension while gaining experience within a respected industry leader.
We’re seeking an experienced and motivated Customer Service Officer to join the team on an initial 6‑8 week assignment.
Key responsibilities include:
Processing customer orders via phone, email, and live chat
Managing returns, exchanges, and customer enquiries
Ensuring accurate data entry and order processing
Making outbound calls to confirm order details and customer information
Maintaining and updating customer records
Building strong relationships with customers and internal stakeholders
Working collaboratively with the wider team to meet service and performance targets
About you
Previous customer service experience in a busy environment
Strong attention to detail and accuracy
Excellent communication and interpersonal skills
A skilled and confident phone manner
High computer literacy and the ability to learn current systems quickly
The ability to multitask and prioritise effectively in a fast-paced environment
Experience using Dynamics 365 (highly advantageous)
FMCG industry experience (highly regarded but not essential)
What’s on Offer?
$36.81 per hour + Super
Monday to Friday schedule with no weekend work
Inner South Brisbane location
Ample street parking available
Opportunity to gain experience with a well-known FMCG organisation
This role is being managed by Melanie Hammond.
At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.
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