A renowned design and manufacturing company founded in Italy has established itself in the Australian market, and now seeking a client-led senior showroom consultant to join their Melbourne Flagship showroom team.
This role would suit someone who is experienced in delivering outstanding client experiences.
You will be the face of the brand, responsible for all client communications across sales, design, logistics and operations.
Key resonsibilities Work as part of the team across all aspects of day-to-day showroom operations, ensuring the highest level of client experience across all touchpoints Act as the key client contact across all stages of the project, ensuring the client experience is seamless and information is provided promptly Build and maintain an in-depth understanding of product offering, services and project delivery processes to provide expert guidance to clients Manage a sales pipeline, proactively developing current opportunities and account managing existing clients Conduct client meetings, presentations, site visits,
delivery coordination and ongoing client management as required Accurately maintain information in the CRM Work closely with the internal design and operations team to ensure clients are kept up to date with project changes and milestones Represent the company at industry events, networking functions and other industry engagements Skills and Expereince Prior experience working in a high-end retail, interior design or premium furniture setting Understanding of exceptional client and customer service, knowing how to elevate interactions and provide a luxury client experience Exceptional presentation and written and verbal communication skills Ability to confidently communicate with all internal and external stakeholders Proficient in Microsoft Office and CRM systems essential Experience with CAD software such as Revit, AutoCAD or Sketchup advantageous Consultant Erin Clarke Consultant - Architectural Interior Products / Reference number: * Profession:Architectural Interior ProductsShowroom Assistant Company: Bespoke Careers Date posted: 29th Sep,