Job Description With your experience, create an impact on our guests in this hands-on and detail orientated role Ensure our guests have a great experience and make holiday memories Staff accommodation and meals package available What you'll do: We are looking for a casual Guest Service Agent to join our team at Freycinet Lodge.
You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories.
On a daily basis you will: Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out Answer phone and email enquiries promptly and professionally Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met What you'll bring: Strong Guest Service/Front Office experience with sound knowledge of NewBook,



RoomMaster, Opera or a similar booking system A reputation for providing excellent customer service, engaging in excellent conversations with our guests Excellent communication skills, with the ability to multitask in a rapid-paced setting A positive, energetic attitude and the ability to thrive as part of a high-performing team Certificate II in Hospitality (Operations) or equivalent experience Strong problem-solving capability, including confident use of basic mathematical skills in the workplace Valid Responsible Service of Alcohol Certificate Possess a Do Food Safely Certificate of completion What's in it for you?

📌 Guest Service Agent Tasmania
🏢 The NRMA
📍 Tasmania