Company Description Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a contemporary, stylish hotel catering for both business and leisure guests.
With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City.
We are a bright, colourful and stylish hotel, with a vibrant and diverse culture of Heartists who work here with us.
Job Description We are seeking a energetic and guest-focused Full time Front Office Duty Manager to join our team at ibis Styles Brisbane.
Key Responsibilities Supervise, support, and train Front Office team members to maintain high service standards.
Ensure all team members understand and comply with company and departmental policies and procedures.
Communicate updates relating to policies, rates, and property information effectively.




Conduct departmental meetings and participate in management meetings as required.
Provide operational support within the Front Office based on business needs, including the ability to work overnight shifts when required.
Lead by example by delivering exceptional guest service at all times.
Assist guests with enquiries, requests, and complaints, providing accurate property information.
Manage guest complaints professionally and coordinate resolutions with management.
Ensure daily revenue reconciliation, accurate financial reporting and drive revenue through upselling and loyalty engagement.
Coordinate with other departments including Housekeeping, F

📌 Front Office Duty Manager Brisbane
🏢 Accor
📍 Brisbane