About the role

Ability Action Australia is growing and were looking for a proactive people-focused individual to join our Concierge Team.

Youll take ownership of referrals helping participants move forward with confidence and connect with the right support sooner.

This is an office-based role in Caroline Springs where being responsive organised and outcome-focused makes a real impact. Please include your location in your application.

What youll be doing

Youll be the first point of contact for participants guiding them from referral through to booking and ensuring they have continued support.

Key parts of the role include:
Reaching out early via phone SMS and email
Guiding conversations toward an appointment in a supportive way
Following up to gather information and keep momentum
Managing referrals updates and bookings in systems
Coordinating with clinicians to prioritise appointments

Whats in it for you
Meaningful work where you can see the impact of what you do every day
Career growth across Ability Action Australia and the wider MedHealth group
Ongoing training and development to build your skills and confidence




Great perks including referral bonuses and corporate discounts (health insurance gym memberships)
Options for salary packaging novated leasing and additional leave purchase

Qualifications :

What youll bring
Confidence speaking with people and guiding conversations with empathy
A proactive mindset you take initiative and follow things through
Comfortable working toward KPIs or activity targets
Solid communication and follow-up skills
Attention to detail when managing information and systems

Additional Information :

If this sounds like you hit the apply button now!

You are welcome here.

Our quick-growing team of more than 4000 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQIA community veterans carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

Remote Work :

No

Employment Type :

Full-time

📌 Concierge Officer Caroline Springs (Australia)
🏢 Medhealth
📍 Australia