We are seeking an Application Support Engineer with varying levels of experience to support a diverse portfolio of enterprise applications and platforms.
Depending on your experience, you will contribute to day‐to‐day operational support, application administration, complex troubleshooting, technical leadership and continual service improvement.
Manage or assist with incidents, service requests and technical problem resolution.
Perform application administration, monitoring and operational support activities.
Support testing, maintenance, patching, releases, deployments and application validation.
Maintain operational documentation, knowledge articles and support artefacts.
Contribute to service improvement, lifecycle planning, security, compliance and risk management activities.
Support application onboarding, transition and knowledge management activities.
Collaborate with technical teams and stakeholders to deliver reliable customer and service outcomes.
At senior levels, lead complex investigations, provide technical guidance and mentor developing engineers.
At associate levels, participate in structured training and capability development while providing hands‐on operational support.
Who: Application Support Engineer – support diverse enterprise applications and platforms.
Key Qualifications and Experience
Experience ranging from Service Desk, Contact Centre or entry‐level ICT support through to advanced enterprise application and platform support.
Strong customer service, communication,



teamwork and stakeholder engagement skills.
Analytical thinking and technical troubleshooting capability appropriate to your level of experience.
Experience with application, web, database or infrastructure technologies is desirable.
Knowledge of ITIL or experience working within structured service management environments is desirable.
A commitment to learning, knowledge sharing and continual improvement.
Experience in Government, critical infrastructure, regulated or complex operational environments is highly regarded.
Location: Canberra, Government customer.
Contract: Permanent, full‐time.
Security Clearance: Citizenship and an AGSVA Security Clearance (NV2) required.
Working Conditions: 8‐hour day, 5‐day week; occasional travel as required.
Kinetic IT Values and Culture
Growth‐focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
Hybrid options, flexible schedule, mobility and part‐time roles (customer needs permitting).
Social events, cultural celebrations, end‐of‐year functions and more.
Health and wellness resources, tailored leave and support options and EAP access.
Employee discounts platform, discounted gym membership and more.
Other Perks
Health and Wellness programmes.
Paid Leave and Retirement.
Income Protection.
Apply now – we welcome applications from people of all backgrounds, including people with disabilities, veterans and Indigenous Australians.
#J-*****-Ljbffr

📌 Support Engineer I (Canberra)
🏢 Precisely
📍 Canberra