Program Administrator - Phone based customer service role
Program Administrator - Phone Based Customer Service
About us
Temporary Full Time (6 months)
Hybrid working arrangement
10 min walk to CBD and public transport accessible
About the role
Work in a supportive and productive team in a unique customer service role
Coordinating appointments with our national network of medical and allied healthcare providers
Managing a portfolio of cases including monitoring outcomes
Managing enquiries and resolving issues from employees, clients and healthcare practices about any administrative issues
Contact Centre Experience preferred but not essential
About you
Have a genuine interest in people and be able to listen actively and build rapport
You are a natural at customer service with both internal and external customers
Self-motivated, Adaptable and Flexible
A team player who can also work autonomously
Hold a current Working with Children Check or willing to obtain
More than just a salary!
Discounts from a large number of well-known retail /travel and adventure companies for staff
EAP Program available for yourself and family members
Opportunity to grow and develop through training and leadership support
5 weeks annual leave after 3 years' service




Cash out of purchase annual leave to suit your needs
Access to long service leave after 5 years' service
Gender neutral paid parental leave of 12 weeks
Superannuation contributions paid for women during the first 12 weeks of any unpaid parental leave
Extensive leave provisions including domestic, community service and study leave
Education assistance and study leave.
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We embrace Diversity and Inclusion
We value diversity – in the backgrounds, ideas, work styles and perspectives of our team.
We strongly encourage people withdisability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgroundsto apply.
We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being.
Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally protected practices.
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📌 Program Administrator - Phone Based Customer Service Role (Melbourne)
🏢 AKG Group
📍 Melbourne