Western Sydney | Full time | Permanent | Office based
Hands on leadership role with national scope, based in our Western Sydney office
Lead the centralised operations team and shape how a large workforce is resourced
Join a growing business that is investing in its systems, processes and people
About us
We are an Australian owned services provider supporting clients across a wide range of sectors nationally.
With a large operational workforce and continued growth, we are investing in the system, data and capability that sit behind reliable service delivery.
The role
You will lead the office based function and the centralised operations team that supports our deployed workforce; the operations centre, resourcing and workforce planning, administration, compliance and the reporting that drives action across the business.
This is a hands on role for someone who builds a strong team culture, puts deployed staff and clients first, and is comfortable with data, systems and process.
This is not a role for someone who wants to manage from a distance.
You will be in the detail every day: rosters, coverage gaps, data and follow up.
As the business grows, this role and the team around it will grow too.
The right person will shape how this function is built.
What you will be responsible for
Building and maintaining site by site resourcing requirements, comparing staff needed against staff available
Forecasting resourcing gaps and setting recruitment triggers and priorities with the recruitment team
Producing clear, regular operational reporting that drives decisions and accountability
Using workforce data and rostering technology to improve forecasting and decision making, and supporting the rollout of new systems
Leading, coaching and developing the rostering team, with explicit standards for accuracy, timeliness and service
Overseeing rostering and scheduling across a national client portfolio,



including peak periods and short notice requests
Making sure rosters comply with Modern Award, enterprise agreement and licensing requirements, as well as WHS and company policy
Monitoring labour cost, overtime and utilisation, and acting on variances within budget
Working with operations managers, recruitment, HR and training to resolve coverage issues and plan ahead
Monitoring licensing, induction, training and compliance status across the workforce, and reporting gaps so managers can act
Managing subcontractor compliance and administration, including licensing, insurances, agreements and records
Leading the office administration team and overseeing general office management
Improving processes and building consistent ways of working across the team
About you
Proven experience in workforce planning, including forecasting demand and turning it into practical recruitment and resourcing plans
Extensive rostering experience, including leading a rostering or scheduling team in a large shift based workforce
Sound working knowledge of Modern Awards, enterprise agreements and rostering compliance
Strong analytical and reporting skills, and confidence using workforce management systems and Power Bi and Excel
Commercial awareness of labour cost, overtime and margin
A calm, organised approach under pressure and the ability to hold others to account
Someone who wants to build something and grow with a business, not just run a process
Knowledge of industry licensing requirements will be highly regarded
Experience managing subcontractor compliance in a licensed industry will be highly regarded
Experience leading remote or distributed teams will be highly regarded
Candidates must have full working rights in Australia, and a national police check will be required.
We welcome applications from people of all backgrounds and are happy to discuss any adjustments you may need during the recruitment process.
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📌 Resource Planning And Rostering Manager (Sydney)
🏢 seek.com.au
📍 Sydney