Company Description Discover Sofitel Sydney Darling Harbour Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney's vibrant waterfront culture.
As Sofitel's flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award-winning infinity pool, a state-of-the-art fitness centre overlooking the skyline, an exclusive top-floor Executive Lounge and our renowned luxury spa.
At the heart of everything we do are exceptional people.
We are deeply committed to cultivating an inspiring, energising, and rewarding environment, one where craftsmanship is celebrated, creativity is encouraged, and luxury is delivered with intention and pride.
Inspiration, Recognition from preferred-rate artisan coffee to a thoughtfully designed Ambassador dining menu, elevate the everyday.
Your growth is equally important to us.
Through a distinguished learning platform blending expert knowledge with tailored development, we support your evolution as a leader within a culture that celebrates excellence, individuality and ambition.
Job Description Step into a key leadership role at Sofitel as our Assistant Front Desk Manager, where you will play an integral role in delivering exceptional guest experiences and overseeing the smooth operation of our Front Office.
Key Responsibilities include: Support the Front Office Manager in overseeing the daily operations of the Front Office, ensuring seamless arrivals, in-house experiences and departures.
Lead,



coach and motivate the Front Desk team, setting clear expectations and fostering a culture of accountability, engagement and service excellence.
Assist with recruitment activities, including candidate screening, interviewing, selection and coordination of new team members.
Oversee the onboarding and integration of recent team members, ensuring they receive appropriate training, operational guidance and ongoing support.
Manage workforce planning and rostering to ensure appropriate staffing levels, operational coverage and compliance with relevant labour requirements.
Monitor attendance, leave requests, shift changes and daily staffing requirements, proactively addressing operational gaps.
Support the Front Office Manager with performance management, succession planning, team development and identifying opportunities for internal growth.
Drive operational performance through effective management of loyalty enrolments, upselling initiatives, guest satisfaction scores and departmental KPIs.
Oversee Front Office administration, including daily reporting, payroll and timekeeping checks, departmental communications and operational documentation.
Monitor departmental costs, labour expenditure and productivity, identifying opportunities to improve efficiencies without compromising service standards.
Ensure compliance with hotel policies, brand standards, workplace health and safety requirements and operational procedures.
Work collaboratively with Housekeeping, Food

📌 Assistant Front Office Manager (Sydney)
🏢 Accor
📍 Sydney