About the Role We're looking for a licensed Customs Broker who enjoys solving complex customs and clearance challenges and wants broader exposure than a traditional brokerage role.

This position combines hands-on customs brokerage with involvement in customer solutions, process improvement projects, operational initiatives and future service development across Australia and Recent Zealand.

While customs clearance remains at the core of the role, you'll also work closely with senior leaders on projects, customer requirements, regulatory challenges and process improvements that help shape the future of clearance operations.

For the right person, this is an opportunity to build your profile, gain exposure to senior stakeholders and develop experience well beyond day-to-day brokerage activities.

What You'll Be Doing Managing customs clearances and complex declaration activityProviding technical customs advice and supportReviewing tariff classifications and regulatory requirementsWorking directly with customers to resolve clearance issuesSupporting solutions for customers with specialized customs and compliance requirementsReviewing and improving operational processes and SOPsParticipating in projects involving automation, technology and process improvementSupporting customer onboarding and implementation activitiesWorking with Operations, Compliance, Commercial and Engineering teams across Australia and APACAssisting with training, coaching and knowledge sharing across the teamWhy This Role Is Different This is not a traditional broker role focused solely on declaration processing.

You'll have opportunities to:
Work on high-profile customer solutions and projectsGain exposure to regional operations across Australia,



New Zealand and APACBe involved in process improvement and automation initiativesParticipate in customer meetings and technical discussionsBuild relationships with senior operational, compliance and commercial stakeholdersDevelop skills that support future progression into leadership, project or specialist rolesAt the same time, the role remains grounded in practical customs brokerage work and technical expertise.

What Success Looks Like Within your first year you will have:
Become a trusted technical resource for customs and clearance mattersBuilt strong relationships with customers and internal stakeholdersContributed to process improvements and operational initiativesDeveloped expertise in specialized customer solutionsExpanded your exposure beyond traditional brokerage activitiesSkills & Experience We're interested in Customs Brokers who have strong technical capability, sound judgement and a desire to continue developing their career.

Essential
Licensed Customs BrokerStrong understanding of Australian customs legislation and brokerage operationsExperience managing customs declarations and complex clearancesStrong attention to detail and regulatory complianceExcellent written and verbal communication skillsAbility to build productive relationships with customers and stakeholdersHighly Regarded




Experience handling escalated or complex customer mattersTrade compliance knowledgeProcess improvement experienceProject or implementation experienceCoaching or mentoring experienceWhat We Offer Career Growth and Development
At FedEx, many customs professionals have progressed into leadership, engineering, project and management roles across the business.

We actively support career development through:
Internal promotionsCross-functional projectsLeadership development opportunitiesTuition assistance programsTechnical and professional trainingAdditional Benefits
Competitive salary packageHybrid working arrangements once established in the roleRegional exposure across Australia, New Zealand and APACParticipation in business improvement and technology projectsEmployee assistance and wellbeing programsEmployee discounts across a range of products and servicesWho Are We?
At FedEx, moving the world doesn't only mean delivering for our customers around the globe.
Moving the world is also about creating what's next.

We're a global team committed to innovation, growth and operational excellence.
With more than 500,000 team members worldwide, we help connect people and possibilities every day.

This isn't just a job.
It's an opportunity to build a long-term career with a company that invests in its people and creates opportunities for them to grow.

Interested?
If you're a licensed Customs Broker who enjoys solving problems, working with customers and wants exposure beyond traditional brokerage activities, we'd love to hear from you.

Apply now and help shape the next chapter of customs clearance at FedEx.

📌 Customs Broker Lead (Sydney)
🏢 Fedex
📍 Sydney