2d ago , from Our Mob - Job Board for First Nations Jobseekers
Permanent Full-Time | Colac, Victoria
Help Keep Our Community Connected
Are you passionate about technology and enjoy helping people solve problems? Colac Otway Shire Council is seeking a customer-focused Information Technology Officer - Service Desk to join our Information Services team.
In this diverse and hands-on role, you'll be the first point of contact for IT support across the organisation, providing Level 1 and Level 2 technical assistance to staff while helping maintain the systems and technology that support essential Council services. You'll work with a broad range of technologies, collaborate with internal stakeholders and external vendors, and contribute to delivering reliable and efficient IT services across the organisation.
What You'll Be Doing:
Providing responsive Level 1 and 2 IT service desk support.
Assisting users with hardware, software and system issues.
Supporting Microsoft 365, desktop, laptop, tablet and mobile technologies.
Assisting with software installations, updates and testing.
Maintaining hardware and software assets and records.
Supporting networking, telecommunications and associated technologies.
Working with vendors to resolve escalated technical issues.
Assisting staff to build confidence and capability in using technology.
About You:




You'll be a proactive and customer-focused IT qualified who enjoys troubleshooting problems and delivering excellent service. You will bring:
Experience providing IT service desk or technical support.
Knowledge of Microsoft 365 and desktop operating systems.
Understanding of networking, communications and application support.
Strong problem-solving and communication skills.
A collaborative approach and willingness to learn.
Relevant IT qualifications or demonstrated experience in a similar role.
ITIL Foundation certification (or similar understanding of IT service management principles) will be highly regarded.
A current driver's licence.
Why Join Us?
At Colac Otway Shire Council, we are committed to creating a supportive, inclusive and positive workplace where our people can thrive. You'll enjoy:
Meaningful work that supports local communities.
A collaborative and friendly team environment.
Ongoing learning and development opportunities.
Exposure to a broad and varied technology setting.
The opportunity to contribute to continuous improvement and innovation.
Salary information: $71,****** to $75,****** per annum plus superannuation
Applications Close Monday 23 November **** at *****pm
Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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📌 Information Technology Officer - Service Desk (Colac)
🏢 Colac Otway Shire
📍 Colac