Customer Service Officer - Orders & Dispatch
Looking for a customer service role that offers variety?
Optique Line is an established Australian eyewear wholesaler supplying optical practices across Australia and New Zealand.
We are looking for a reliable, organised and customer-focused individual to join our team in Kew.
This is a varied position combining customer service, order processing and dispatch, offering an opportunity to be involved in different aspects of our day-to-day operations.
About the Role
As part of our Customer Service team, you will play an important role in ensuring our customers receive professional, efficient and friendly service.
Your day will involve a combination of handling customer enquiries by phone and email, processing orders and assisting with the picking, packing and dispatch of eyewear products.
This is not a traditional desk-based customer service position. We are looking for someone who enjoys variety, takes pride in their work and is equally comfortable working at a computer or being actively involved in our dispatch operations.
About You
We are looking for someone who brings a positive attitude, a strong work ethic and a genuine commitment to customer service.
Ideally, you will have:
Previous customer service experience,
with confidence communicating by phone and email
Strong organisational skills and attention to detail
Good computer skills and the ability to learn current systems
A professional, friendly and helpful approach
The ability to manage priorities in a busy environment
A willingness to contribute across different areas of the business
A reliable and team-focused attitude
Experience in order processing, administration or dispatch would be advantageous, although not essential.
Previous customer service experience is essential.
At Optique Line, we value teamwork, reliability and a commitment to providing excellent customer service.
We offer:
A full-time position within an established Australian business
A varied role combining customer service and operational responsibilities
A supportive and collaborative team environment
Training in our products, systems and processes
The opportunity to develop experience across different areas of the business
Interested in Joining Our Team?
If you have customer service experience, enjoy working in a team and are looking for a role that offers variety and the opportunity to contribute, we would welcome your application.
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