Duties Description Under the direct supervision of senior-level staff, the Advocacy Specialist 2 (Ombudsman) will: • Advise and consult with the individual receiving services, parents and guardians with respect to any complaints or issues; review and answer questions with respect to specific complaints by consulting with responsible and appropriate staff; and perform other duties as assigned by the Advocacy Specialist 3 (Supervising Ombudsman), or other designee; • Receive complaints and/or issues that occur at Finger Lakes (Rochester, NY), Sunmount (Tupper Lake, NY) and Valley Ridge (Norwich, NY) Developmental Centers from people receiving services, family members, or others on their behalf regarding care issues, violations of rights or concerns over services or perks, and mediate/resolve complaints on behalf of individuals receiving services; • Serve as the liaison of the NYS Justice Center for individuals residing in the Finger Lakes, Sunmount, and Valley Ridge Developmental Centers; • Respond to referrals and provide information, referrals, and linkage to services and programs based on identified need; • Review and answer questions with respect to specific complaints by consulting with responsible and appropriate staff; • Collect,



analyze and prepare routine data to monitor trends and systemic issues; • Review data points related to key performance indicators, and identify trends related to tasks and responsibilities; • Provide information at community forums and/or presentations about the Ombudsman program and individuals' rights; • Provide people receiving services with information regarding their rights along with promoting self-advocacy; • Collaborate with internal and external stakeholders to promote the Agency's mission; • Have proficiency with electronic databases and entry of information; • Travel on a regular monthly basis to Finger Lakes, Sunmount, and Valley Ridge Developmental Centers to provide in-person support and assistance; • Participate in relevant committee meetings; • Attend bi-annual staff meetings and other trainings as required statewide; Minimum Qualifications Non-competitive: Six years of experience* as a professional advocate or service provider in rehabilitation, developmental disabilities, mental health, child welfare, juvenile justice, or homeless youth.
*Substitution: An associate degree may substitute for two years of general experience; a bachelor's degree may substitute for four years of general experience; a master's degree may substitute for five years of general experience; or a doctorate may substitute for six years of general experience.

📌 Advocacy Specialist 2 (Broome)
🏢 New York State
📍 Broome