At QBE, every claim is a chance to make a genuine difference. In this role, you'll manage end‐to‐end Public Liability and Personal Injury claims while balancing customer outcomes, technical decision‐making, and commercial judgement. You'll join a team known for approaching claims with empathy, professionalism, and a problem‐solving mindset, and for continuously improving how we work to enhance the customer experience
You'll be supported by a team that values collaboration, technical excellence and customer outcomes and you'll have the space to help shape smarter, more efficient ways of working.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We'rean international insurer with more than 13,000 people working across 26 countries – which meanswe'rebig enough for your ambitions, yet small enough for you to make a real impact.It'san exciting time.We'rebuilding momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you'llget to spend every day working with people who are passionate,talentedand kind.
Your new role:
This role is pivotal to the success of the Liability Claims team, offering the opportunity to manage a high‐volume, diverse portfolio of Public Liability and Personal Injury claims from lodgement through to resolution. You'll play a key role in delivering fair, timely and commercially sound outcomes, while proactively supporting QBE's claim's philosophy and strategy and operating confidently within legislative and regulatory frameworks.




You'll be trusted to balance competing priorities in a fast‐paced environment, exercise sound judgement, and work collaboratively with a broad range of stakeholders to achieve strong customer and business outcomes.
Key responsibilities will include:
Interpret policy coverage and determine liability, escalating complex or sensitive matters where appropriate
Build and maintain strong working relationships with insureds, brokers, investigators, solicitors, and other external partners
Ensure all claims are managed in line with relevant legislation, statutory requirements, and internal governance frameworks
Identify, initiate, and complete recovery opportunities from third parties where applicable
Conduct regular self‐audits of claims files to support quality outcomes and positive internal audit results
Respond to enquiries in a timely, professional, and customer‐focused manner, in line with privacy requirements
About You
Proven experience managing high‐volume Legal/Public Liability and/or Personal Injury claims in a fast‐paced setting, with the ability to prioritise workloads and meet competing deadlines
Strong technical capability across bodily injury, property damage, and product liability claims, including policy interpretation,



underwriting intent and liability decision‐making
Demonstrated experience engaging with legal panels and external providers
Sound understanding and practical application of the General Insurance Code of Practice
Strong problem‐solving skills and the ability to build effective relationships with customers, brokers, and stakeholders
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
Hybrid working – a mix of working from home and in the office to support work/life balance
Free holistic wellbeing coaching, nutritional support, confidential counselling, financial and legal advice
18 weeks' gender-equal flexible leave for all new parents, including paid superannuation
To learn more about the benefits of working with us, click here.
Awards & Recognition
We value our employees' experience with us and are proud to have been recognised through a range of industry awards and achievements, reflecting our commitment to inclusion, development and creating a workplace where people can thrive.
To learn more about our achievements, click here.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.
If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks, please contact us at ******.
#J-*****-Ljbffr

📌 Liability Claims Specialist (Sydney)
🏢 Qbe Insurance
📍 Sydney