Payments Analyst
Melbourne, Australia
Onsite
************** USD + Bi Annual Performance Bonus
My client is a small, experienced team behind some of the fastest-growing platforms in crypto, sports and iGaming and they are looking for a Payments Analyst to support with fiat payments while reporting to the Payment Operations Lead.
What you will do
Support the onboarding of new PSPs
Build dashboards and alerts covering approval rates
Investigate falling approval rates, error codes and routing problems
Handle payment escalations from Customer Support and fix recurring issues at source
Manage day-to-day relationships with PSPs and payment partners
Review deposit and withdrawal conversion and fees by PSP to raise approval rates and lower costs
Monitor for suspicious payment activity and adjust fraud rules while keeping friction low for genuine players
Produce performance reports and PSP scorecards for leadership, and keep integration and escalation documentation up to date
What you will bring
1 to 3 years' experience in payments, fintech, iGaming, e-commerce or with a PSP
A solid grasp of payment flows, APIs, PSPs, acquirers and orchestration across cards, bank transfers and local payment methods
Working knowledge of fraud types such as chargebacks, account takeover and mule activity, and of rule and threshold tuning
Strong Excel skills (pivot tables, lookups, modelling) and experience with BI and monitoring tools
The ability to turn transaction data into transparent actions for internal teams and external partners
Confidence working across teams and directly with PSP technical contacts
A proactive, solutions-focused approach and good judgement under pressure
Nice to have
Experience with a payment orchestration platform
Local payment methods experience across international markets
A track record of launching payments in new markets quickly
In-depth knowledge of the online gambling sector
This role is based in Melbourne and may involve occasional travel.
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