A vacancy has opened up with Lawson Port Logistics Pty Ltd in the Tullamarine area for a committed individual to join our Sales Team.
This position is a day shift role commencing at 8.00am to 5.00pm Monday to Friday and will commence on a probationary period for the first six months with a view to permanency on successful completion of probation. It is a fantastic opportunity for anyone that would like to join a family team environment.
You will report to the National Sales Manager and liaise directly with the Sales Managers and Customer service/Operations teams.
About the Role
We're looking for an experienced Sales Support Representative to join our Melbourne team on a full-time, office-based basis. In this role, you'll be the vital link between our sales team and our customers — helping to ensure every enquiry, order, and follow-up is handled promptly and professionally.
You'll spend your day managing a high volume of inbound and outbound calls and emails, supporting our sales representatives behind the scenes while also communicating directly with customers to resolve queries, process requests, and keep them informed. Regular, ongoing customer contact is a core part of this role, so you'll need to be confident, personable, and comfortable representing the business on every interaction.




Key Responsibilities
Provide day-to-day sales support to the sales team, helping them stay focused on building customer relationships and closing business
Handle inbound and outbound calls and emails with customers in a timely, professional manner
Liaise directly with customers to answer questions, follow up on orders, and resolve issues
Direct sales phone calls to customers
Maintain accurate records of customer interactions, orders, and enquiries
Coordinate with internal teams to ensure customer needs are met efficiently
Build and maintain strong working relationships with both customers and colleagues
About You
Previous experience in a sales support, customer service, internal sales, or similar customer-facing role
Confident and professional phone and email manner, with experience managing a high volume of inbound and outbound contact
Robust communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike
Well organised, with good attention to detail and the ability to manage competing priorities
A team player who is proactive, reliable, and customer-focused
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📌 Sales Support Representative (Melbourne)
🏢 Lawson Sideloader Services
📍 Melbourne