In thisrole, you will act as a frontline troubleshooter, providing excellent salesskills and resolving issues to customers over the phone or email. You will helpbuild positive customer relationships with Aidacare by offering an exceptionalfirst impression, with superior administration skills and stellar customersupport.
Role Title:
Customer Service Consultant
Location:
Redcliffe, Queensland, Australia
Hours:
Monday - Friday, Full Time Permanent
Role Level:
Entry - Mid
Reporting:
Branch Manager
Essential Skills & Qualifications
Previous customer service orindustry experience preferred, but not essential
Adept at navigating computer systemsto manage customer interactions and records
Ability to analyse situations andthink critically to find solutions to customer issues
Excellent verbal and writtencommunication skills
Ability to remain composed in afast-paced work environment and under pressure
Duties & Responsibilities
Resolve customer issues and concernsin an efficient manner
Learn and stay up-to-date with ourproducts and services, and use this knowledge to enhance customer experience
Assist customers with accurate andtimely order placement, tracking, and processing
Foster robust and positiverelationships with customers to encourage loyalty and repeat business
Provide excellent customer service overthephone and on emails making a great first impression in every case
Employee discounts on Aidacarehealth equipment products and services
Quarterly incentive scheme
Employee Assistance Program tosupport mental wellness
Benefits package includes discountsfor retail, insurance, gym and more
Comprehensive training program toequip you with the necessary skills and knowledge
About the company
Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.




About the role
In thisrole, you will act as a frontline troubleshooter, providing excellent salesskills and resolving issues to customers over the phone or email. You will helpbuild positive customer relationships with Aidacare by offering an exceptionalfirst impression, with superior administration skills and stellar customersupport.
Role Title:
Customer Service Consultant
Location:
Redcliffe, Queensland, Australia
Hours:
Monday - Friday, Full Time Permanent
Role Level:
Entry - Mid
Reporting:
Branch Manager
Essential Skills & Qualifications
Previous customer service orindustry experience preferred, but not essential
Adept at navigating computer systemsto manage customer interactions and records
Ability to analyse situations andthink critically to find solutions to customer issues
Excellent verbal and writtencommunication skills
Ability to remain composed in afast-paced work environment and under pressure
Duties & Responsibilities
Resolve ... Resubmit ? ??
Learn and stay up-to-date with ourproducts and services, and use this knowledge to enhance customer experience
Assist customers with accurate andtimely order placement, tracking, and processing
Foster strong and positiverelationships with customers to encourage loyalty and repeat business
Provide excellent customer service overthephone and on emails making a great first impression in every case
Benefits
Employee discounts on Aidacarehealth equipment products and services
Quarterly incentive scheme
Employee Assistance Program tosupport mental wellness
Benefits package includes discountsfor retail, insurance, gym and more
Comprehensive training program toequip you with the necessary skills and knowledge
About the company
Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.
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📌 Customer Service Consultant (Queensland)
🏢 Aidacare
📍 Queensland