Progress with purpose at one of Australia's largest health care providers
Get ahead with salary packaging, benefits and professional development in a supportive team environment
Support a collaborative and high-performing team setting
12 Month Fixed Term Contract with view to Permanency
On Site role with regular travel to sites
Location: Hobart
About the role
The Senior Service Delivery Analyst provides advanced technical support and site ownership, ensuring stable and reliable ICT environments across assigned facilities. This is a customer focused, onsite role. You will be the face of Technology Support for your sites, visiting them regularly, building trusted relationships with clinical and operational staff, and making sure Technology services support safe and effective care delivery. Your main duties will include:
Act as the primary Technology contact for assigned sites, including regular onsite visits
Contribute to service improvement initiatives
Build strong, trusted relationships with site staff and stakeholders
Minimise disruption to clinical and operational services
Handle complex and high impact calls and assist SDAs with real time support
Manage high priority and ageing tickets
Support backlog reduction and service continuity
Identify recurring issues and root causes
Contribute to service improvement initiatives
Deploy, move and set up Technology equipment onsite, including manual lifting
Provide guidance and support to others within Service Delivery
Support a collaborative and high performing team environment
Participate in the on-call roster and provide support for critical incidents
About you
5+ years of end user L1 and L2 Technology support experience within complex environments
Hands on experience with the following technologies:



Microsoft Active Directory Microsoft Exchange and Exchange Online Microsoft 365 Microsoft Intune Citrix and remote access Desktop technologies, including Chrome and Edge browsers, Microsoft Office, email clients, and printers and scanners End user hardware, including desktops, laptops and mobile devices
Strong technical troubleshooting skills
Ability to manage escalated incidents
Ability to build strong relationships with site staff
Provide guidance and support for others within Service Delivery
Work in accordance with the mission and vision of Calvary and actively participate in developing a culture that promotes Calvary's values of healing, hospitality, stewardship, and respect.
Desirable
Experience in the private or public health care sector
Bachelor's degree and/or certifications in Computer Science, Information Technology or a related field
Relevant certifications such as ITIL or PMP
Experience working with external support vendors
A strong customer service focus, with excellent stakeholder engagement skills
Strong written and verbal communication skills
Strong time management skills and the ability to work with minimal supervision
Proven ability to transfer skills and knowledge to end users
Understanding of ITIL processes
Understanding of project management methodologies (such as Prince2 or Agile)
Availability to provide after hours support from time to time
Current Australian driver's licence and willingness to travel regularly between sites, and access to a car
Ability to perform manual handling tasks, including lifting and moving Technology equipment such as PCs, monitors and printers
Eligibility
This role is open to Australian citizens and permanent residents only. Visa sponsorship is not available.
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📌 Senior Service Delivery Analyst (Hobart)
🏢 Calvary
📍 Hobart