Housing Trust
Coniston, NSW
Full‐time maximum‐term contract (12 months)
$80,000 - $85,790 + Super (dependent on experience and skills)
Make a meaningful difference through expert tenancy management
Join Housing Trust and bring your experience to a role where your professional judgement, tenancy expertise, and relationship‐building skills directly support housing stability and stronger communities across the Illawarra.
Housing Trust delivers social, affordable, and market housing for individuals and families with diverse and often complex needs. Our Tenancy Managers play a critical role in sustaining tenancies, ensuring legislative compliance, and delivering high‐quality, customer‐centred housing services.
35-hour work week with above award salary
Salary packaging options to boost your take-home pay
Extra leave for wellbeing (HT Day Out)
Employee Assistance Program for you and your family
Wellbeing initiatives, staff events, and recognition programs
Inclusive workplace:
We celebrate and value diversity in all its forms
About the Role
We are currently recruiting an experienced Tenancy Manager to join our team on a full‐time, 12‐month maximum‐term contract.
As a Tenancy Manager, you will manage a portfolio of properties and tenancies within the community housing sector, supporting a diverse range of customers to successfully sustain their tenancies.
Responsibilities
Managing a tenancy portfolio in line with the Residential Tenancies Act, internal policies, and organisational values
Providing high‐quality, respectful, and timely tenancy management services to customers
Proactively managing vacancies, allocations, and property turnaround times
Co‐managing rent assessments, arrears, tenancy‐related debt, and end‐of‐tenancy processes to meet financial targets
Advocating and negotiating to achieve balanced outcomes that support tenancy sustainability and organisational requirementsCollaborating with internal teams and external stakeholders,



including support and referral partners
Maintaining accurate records, including leases, tenant and property data, compliance documentation, and risk assessments
What We're Looking For
Requirements
Demonstrated experience in tenancy management within community housing or a comparable environment
Relevant tertiary qualifications or equivalent experience (e.g. Certificate IV in Social Housing or similar)
Strong knowledge of the Residential Tenancies Act and best‐practice tenancy management principles
Highly developed customer service and communication skills
Proven ability to manage complex tenancy issues, advocate effectively, and negotiate outcomes
If you're an experienced tenancy qualified seeking a role where your expertise is genuinely valued, we encourage you to apply.
Housing Trust is committed to a diverse workforce.
We value diversity and we are confident that our inclusive culture enhances our ability to serve our customers and community. We welcome applications from all genders and identities, Aboriginal and Torres Strait Islander people, peoples of all ages, people with disability, people from culturally and linguistically diverse backgrounds and from lesbian, gay, bisexual, transgender, gender diverse, queer, intersex and asexual (LGBTQIA+) people.
If you identify as any of the above, we would welcome the opportunity to contact you and discuss how we can support you through the recruitment process, if required. Sharing this information will help you access support should you need it and will also help us to better understand the impact of our work. Please call the People and Culture Team on *********.
All candidates that reach the pre-employment stage will be required to undergo pre-employment checks including reference checks, pre-employment testing, satisfactory National Criminal History Check and Working with Children Check.
Our values of Respect, Integrity, Support, and Empowerment underpin our decisions and behaviours
To work with us you will need to be committed to our values
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📌 Tenancy Manager (Wollongong)
🏢 The Housing Trust
📍 Wollongong