We're looking for people based in
Townsville
who enjoy practical, hands‐on work and are open to trying something new. You might come from a trade, a technical background or any role where you work with your hands. People with experience in plumbing, carpentry, electrical work, construction, civils, hospitality, customer service, manufacturing and similar industries have all thrived in this position.
Safety is at the core of everything we do, and we're looking for people who value working safely, following procedures, and looking out for their teammates and customers.
If this sounds like you,
nbn
would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need.
Join us in shaping Australia's digital future. In this hands‐on, customer‐focused role, you'll help connect homes and communities.
A bit about your role
As a Customer Field Technician in
Ingham
, you'll work independently to complete a variety of tasks across different nbn technologies, including installations, repairs, maintenance, and supporting customers in their homes or businesses.
Your day might involve installing copper or fibre cabling, setting up customer equipment, identifying and fixing faults, and making sure customers feel supported and informed.
Working hours are between
7am and 7pm
, with flexibility based on business needs. You'll receive full training, all required tools, and ongoing support.
Whether you're handling equipment, working in customers' premises or completing technical tasks, you'll be expected to consistently apply safe work practices and follow nbn's safety procedures.
A bit about you
Previous experience in telecommunications isn't needed — we'll teach you everything you need to know. What matters most is that you enjoy hands‐on work, like solving problems, and feel comfortable speaking with customers.




Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work, hospitality or manufacturing is highly valued.
You'll do well in this role if you enjoy working independently, managing your workload, and taking pride in delivering quality work. A strong commitment to safety, clear communication skills, and a
current, clean Driver's Licence
are essential.
Life at nbn
To be part of nbn is to be part of something bigger. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere.
A more inclusive working world
nbn is committed to an inclusive, flexible and supportive workplace, and we encourage applications from people of all ages, nationalities, abilities and cultures. We have a Reconciliation Action Plan and an Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. We're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for ****.
Worker Type
Permanent
Time Type
Full time
The honest preview
The valuable
You don't need any telco experience — they train you fully and give you all the tools.
The hard parts
! Your work hours can shift anywhere between 7am and 7pm depending on what the business needs.
What surprises people
? You'll be working alone in customers' homes and businesses, not with a team beside you.
Industry averages for a qualified Telecommunications Technician, across all employers — not this employer's offer, and after you finish the apprenticeship, not during.
The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.
Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.
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📌 Customer Field Technician I Townsville
🏢 Nbn
📍 Townsville