Description
About Big River Group
Big River Group is a publicly listed company with over 120 years of experience in the timber and building supplies industries. Established in the early ****s, we have built a strong reputation as a trusted supplier of building products and a manufacturer of plywood, hardwood flooring, formply, and steel formwork products across Australia and New Zealand.
The Opportunity
An exciting opportunity now exists at our Edinburgh North branch for a highly motivated and enthusiastic Customer Service Officer to join our growing team.
As our Customer Service Officer, you'll be the first point of contact for customers, providing a professional and positive experience. You'll bring strong organisational skills, a proactive mindset, and a genuine 'can do' attitude to your day-to-day work.
Working closely with the Office Manager, you'll play a key administrative support role. Your responsibilities will include filing, data entry, spreadsheet management, handling enquiries, and providing general reception and sales support. You will also assist with invoicing, preparing customer quotes and orders, and other ad hoc duties as required.
What You'll Need
Previous experience in an administration or customer service role
Proficiency in Microsoft Office applications
Sound reading, writing, and numeracy skills
Strong attention to detail and a systems-oriented mindset
A professional and courteous manner with a customer-first approach
Reliable, punctual, and proactive work ethic
Ability to communicate effectively at all levels
Excellent verbal and written communication skills




Capacity to work both independently and collaboratively
Robust time management and prioritisation skills
Willingness to learn and adapt quickly to new tasks
What You'll Receive in Return
Opportunity to be part of a growing international business
Ongoing growth and professional development opportunities
Supportive team environment and excellent working conditions
Free onsite parking
Our Commitment to Diversity and Inclusion
At Big River Group we value equality, inclusion, and diversity. We are an Equal Opportunity Employer and are committed to providing an inclusive and diverse workplace free of discrimination. All aspects of recruitment and employment are based on competence, performance, merit, and business needs.
Company Overview
Big River Group manufactures a range of construction products including timber and steel formwork, timber flooring, plywood and decorative panels, as well as distributing a broad range of other building products from well-known local and international suppliers, focusing primarily on the commercial and residential, civil and infrastructure construction trade market segments. Big River owns and manages 26 sites across Australia and New Zealand, encompassing Big River Building Trade Centres, Big River Commercial, Timberwood Panels, Plytech and SLQ. Big River provides customers with the security of a full support network, and technical expertise at every stage of the product lifecycle. This is the guarantee of quality and service that Big River has based its 130+ years of success on.
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📌 Customer Services Officer - Edinburgh North (Adelaide)
🏢 Big River Group
📍 Adelaide