Use your claims and service skills to support positive recovery outcomes.
We think outside the box by redefining recruitment.
Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.
Synergie Australia is seeking an APS4 Claims Support Officerfor atrusted Government client located in Canberra.
The important parts:
Pay:$82,257 - $89,962 per annum + Super
Duration:4 December **** to 30 June **** (potential for extension)
Security: Baseline clearance or the ability to obtain one
Citizenship: Must hold Australian citizenship
Preferred hours: 8:30 am to 5:00 pm, Monday to Friday
What you will be required to do:
As the Claims Support Officer, you will:
Support claims management activities against approved claim plans
Assist with the preparation of claim decision documents
Prepare requests for information and routine correspondence
Maintain accurate claims records in Pracsys
Coordinate and follow up stakeholder meetings
Participate in case conferences
Approve invoices within approved claim plans
Research legislation, policy and guidance material
Analyse information and apply judgement to recurring problems
Resolve moderately complex stakeholder enquiries
Communicate with employees, employers and internal teams
Build productive stakeholder relationships
Identify and elevate emerging claims issues
Support positive health and return-to-work outcomes
Potentially manage low-risk workers compensation claims
To be successful in the role you will have:
Experience in claims, service delivery or case administration
Strong research and analytical capabilities
Experience interpreting legislation, policies or procedures
Excellent written communication and correspondence skills




Confidence communicating by telephone and email
Robust stakeholder engagement and relationship-management skills
The ability to manage sensitive or confronting information professionally
Sound judgement and problem-solving capability
Experience maintaining accurate case or customer records
The ability to manage competing priorities and deadlines
A resilient, responsive and collaborative approach
Commitment to individual and team outcomes
Certificates or experience in claims management, health, business, administration or finance would be advantageous.
What's on offer for you:
Three Australian Government opportunities
Contract through to June ****
Potential six-month extension
Hybrid work following the initial onboarding period
Meaningful work supporting recovery and return-to-work outcomes
Structured training, call coaching and wellbeing support
Exposure to legislation, claims decisions and stakeholder case management
Opportunity to build valuable Commonwealth claims experience
Synergie Australia delivers a full 360 recruitment solution, consisting of temporary and permanent recruitment services, and more. Safety is of the highest priority, and Synergie Australia prides itself on fostering a culture that champions guidance and care in the workforce. Beyond recruitment, Synergie Australia is motivated to improve everyday standards within the working landscape so people can thrive today, and in the future. This approach delivers real change to communities by improving workplaces, local economies, inequalities, and changes to the climate. If you aspire for better, let's work together.
Synergie Australia connects people with protected, rewarding work across Australia. From temporary roles to permanent opportunities, we support you at every stage of your career. Learn more and view current opportunities at

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📌 Aps4 Claims Support Officer (Canberra)
🏢 Synergie
📍 Canberra