TalentEx Employment Group, an automotive recruitment business, is looking for a full-time Automotive Service Advisor to join a team in Gosford, NSW. This is an on-site role for someone who enjoys dealing with customers and keeping a busy service department running smoothly.
About the role
As the first point of contact for customers bringing their vehicles in for service and repairs, you will explain the work needed in plain terms and keep customers informed from drop-off to pick-up. You will work closely with the workshop team to keep jobs moving.
Greet customers, take booking details and write up repair orders accurately
Listen to customer concerns and explain recommended service and repair work clearly
Prepare quotes and seek customer approval before work begins
Liaise with technicians and workshop controllers on job progress and timing
Update customers on delays, additional work or changes to costs
Process invoices, take payments and explain completed work at vehicle hand-over
Follow up with customers after service to maintain good relationships
What we're looking for:
Previous experience working as a Service Advisor in an automotive service environment
Strong knowledge of vehicle maintenance, repairs and automotive terminology
Excellent communication and interpersonal skills with the ability to explain technical information clearly to customers
Outstanding customer service abilities with a commitment to achieving high levels of customer satisfaction




Proficiency with computer systems and automotive service management software
Ability to multitask and manage multiple customer requests simultaneously in a busy environment
Robust organisational and time management skills
Attention to detail and accuracy in processing paperwork and financial transactions
Problem-solving skills and the ability to remain calm under pressure
A qualified appearance and positive attitude
Valid driver's licence and reliable transport
Preferably, relevant automotive qualifications or certifications such as Light Vehicle Mechanical Technology or customer service qualifications
Working experience with EraPower, Triage, Podium and Dealer studio an advantage.
What we offer
$85K - $95k OTE
Weekly and Monthly KPI incentives: variable bonuses tied to performance.
Relocation expenses to be discussed with the successful applicant.
Retention Bonus to be discussed with the successful applicant.
Access to TWG Employee Benefit Program.
What you'll need
Previous experience in a service advisor, service reception or similar customer-facing automotive role
Good understanding of vehicle servicing and repairs
Clear, friendly communication and customer service skills
Confidence using workshop or dealership management software and basic quoting and invoicing
Current Australian driver's licence
Ability to stay organised and calm in a busy workshop environment
Full working rights in Australia — no visa sponsorship offered
#J-*****-Ljbffr

📌 Automotive Service Advisor (New South Wales)
🏢 AllAutoCareers
📍 New South Wales