Property Customer Care & Maintenance Coordinator
Design & Build Recruitment - Melbourne VIC
The Role
A respected Victorian residential property group with its own development, building and sales arms is growing its customer operations team. They need a coordinator to be the friendly, capable face for buyers once the contract is signed, guiding them through to settlement, moving in, and the first stretch of living in their new home.
It's a busy, varied role that goes well beyond admin. You will be trusted to run your own workload and to keep a team of people moving in the same direction.
Day to Day
Help prepare and issue sale contracts, then follow each one through its key dates until settlement
Make sure homes are ready for their new owners, including inspections, handover packs and walk-throughs
Be the go-to person for buyers, investors, property managers and agents when questions or concerns come up
Manage incoming maintenance requests, prioritise the urgent ones, and work with the maintenance team and trades to get defects fixed on time
Hand out routine tasks to an overseas support team and keep their work on track
Send a weekly update on settlements,



handovers and outstanding maintenance, and share ideas for working smarter
Ideal Experience
At least three years in contracts administration, customer service or maintenance coordination, ideally in residential building, development or property management
Hands-on experience with residential sale contracts, particularly house and land
A good understanding of how defects and warranties work for current homes in Victoria
Excellent communication skills and the composure to handle upset customers well
Confidence with CRM platforms, online maintenance systems and the Microsoft suite
A sharp eye for detail and the ability to juggle many jobs across multiple developments
A current licence and your own car, as you will visit sites around Melbourne and regional Victoria
Why Join?
A results-focused team that notices and rewards good work
Room to grow as the department expands
Regular contact with senior decision makers
A sociable workplace with team lunches and events
Thanks for your consideration.
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📌 Property Customer Care & Maintenance Coordinator (Melbourne)
🏢 Design And Build Recruitment
📍 Melbourne