About the Role

We are seeking a driven and commercially minded Business Development Manager (BDM) to join our North Queensland team, supporting customers throughout the Townsville and Mackay regions.

This is a customer-facing role focused on developing strategic relationships, identifying growth opportunities, and delivering value-based solutions across the Mining, Utilities, Manufacturing, and Industrial sectors.

We are looking for a highly motivated, field-focused sales professional with a strong desire to win, grow market share, and deliver outstanding results. This is an opportunity for someone who thrives on building customer relationships, uncovering opportunities, and driving sustainable business growth through a visible and proactive presence in the market.

Reporting to the Area Sales Manager, you will be responsible for managing and growing an established portfolio of strategic customers while actively pursuing new business opportunities throughout the territory. With approximately 80% of your time spent in the field, you will work closely with customers to understand their operational challenges and provide solutions that support productivity, safety, and cost efficiencies.

This role can be based in either Townsville or Mackay and requires regular travel throughout the territory, including travel between both regions, to ensure effective customer coverage and maintain a strong face-to-face presence through regular onsite visits. The successful candidate will be expected to build meaningful customer relationships through consistent engagement and time spent at customer sites.

Reporting Line

- Reports To: Area Sales Manager

- Location: Townsville or Mackay, QLD

- Territory: North Queensland (Townsville and Mackay Regions)

- Travel: Regular travel throughout the territory, including frequent travel between Townsville and Mackay, is required to ensure effective customer coverage, relationship development, and consistent onsite engagement. Overnight travel will be required as part of the role.

Key Responsibilities

- Build, maintain, and grow strategic customer relationships across the Mining, Utilities, Manufacturing, and Industrial sectors.

- Spend approximately 80% of your time in the field conducting customer visits, site inspections, and stakeholder meetings throughout the Townsville and Mackay regions.

- Maintain a regular and consistent onsite presence across the territory, ensuring robust customer engagement, relationship development, and coverage of key accounts.

- Manage and develop an existing portfolio of customers, ensuring high levels of engagement, retention, and customer satisfaction.

- Identify, qualify, and convert new business opportunities within both existing and prospective accounts.





- Develop and deliver value-based solutions that improve customer outcomes while driving sales and margin growth.

- Develop and execute a strategic territory plan to maximise customer coverage, account penetration, and business development activity.

- Maintain accurate customer, pipeline, and activity information within the CRM system.

- Utilise customer insights, market intelligence, and sales data to identify trends, prioritise opportunities, and drive territory growth.

- Achieve sales and margin targets through effective account management, commercial decision-making, and proactive opportunity development.

- Collaborate closely with Operations, Customer Care, Supply Chain, Category Management, and Specialist Sales teams to deliver exceptional customer outcomes.

- Partner with branch and operations teams across the region to ensure customer requirements are effectively communicated and executed.

- Act as a trusted advisor to customers by understanding their operational needs, challenges, and long-term business objectives.

- Maintain a disciplined approach to opportunity management, forecasting, and territory planning to ensure sustainable growth.

- Drive a culture of growth by continually seeking new opportunities, increasing customer share of wallet, and expanding Blackwoods' presence across the region.

About You

We're looking for someone who combines strong commercial acumen with a genuine passion for building customer relationships and driving business growth. You are a results-oriented sales professional with a strong desire to win, a competitive mindset, and a proven ability to deliver growth through proactive customer engagement and opportunity development.

You thrive in a field-based environment, enjoy being in front of customers, and are motivated by achieving targets, building strategic partnerships, and making a measurable impact on business performance.

Essential Skills & Experience

- Proven experience in Business Development, Account Management, Territory Management, or a similar customer-facing sales role.

- Demonstrated success in growing existing customer relationships while identifying and securing new business opportunities.

- Experience managing strategic or key accounts, ideally within mining, industrial, manufacturing, utilities, or related sectors.





- Robust knowledge of the Townsville, Mackay, and broader North Queensland markets.

- A results-driven mindset with a strong desire to win, achieve targets, and drive sustainable business growth.

- Proven ability to identify opportunities, influence stakeholders, negotiate outcomes, and deliver profitable sales growth.

- Exceptional relationship-building and communication skills with the ability to engage stakeholders at all levels.

- Strong planning, organisation, and territory management capabilities.

- Commercial awareness, including an understanding of sales performance, profitability, and margin management.

- Ability to work autonomously while contributing positively within a collaborative team environment.

- Experience using CRM systems and Microsoft Office applications to manage customer activity and opportunities.

- Current driver's licence and willingness to travel regularly throughout the territory, including overnight stays where required.

What's in it for you?

- Permanent full-time role with competitive incentives and access to Wesfarmers Share Plans

- Exclusive team member discounts across Blackwoods, Workwear Group, Bunnings, Kmart, Target and Officeworks, plus a FREE OnePass membership and discounts from over 400 retail partners

- Health & wellbeing support including fitness benefits, Employee Assistance Program (EAP), and wellbeing resources for you and your immediate family

- Grow your career with ongoing training, development opportunities, and access to career pathways across the wider Wesfarmers Group

- Generous leave benefits including paid parental leave and the option to purchase up to 4 additional weeks of annual leave

- Recognition and rewards through team celebrations, incentive programs, awards, and the opportunity to earn up to $2,000 through our Refer-a-Friend Program

- Onsite parking and the chance to be part of a supportive, collaborative, and values-driven team

- Company vehicle or vehicle allowance & the autonomy to make the territory your own and drive results

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

📌 Business Development Manager (Townsville)
🏢 Blackwoods
📍 Townsville