About the role

Bethel Home Care is seeking an experienced and customer-focused Roster Coordinator to join our team.

In this pivotal role, you will coordinate and manage the delivery of services to our Support at Home and Commonwealth Home Support Programme (CHSP) clients, ensuring their care needs are met through efficient, accurate and responsive rostering.

Working within a small, collaborative team in a medium-volume environment, you will be responsible for coordinating care staff schedules, managing incoming enquiries and responding to daily roster changes, including unexpected absences and last-minute service requirements.

You will play an important role in maintaining continuity of care by matching clients with suitable support workers, taking into consideration client preferences, individual care requirements, staff availability and operational priorities.

Building strong relationships with clients, families and care staff will be central to your success. Through regular welfare calls, proactive communication and effective problem-solving, you will help deliver a positive client experience while supporting service continuity and the growth of client hours.

About you

You are an organised, confident and service-driven professional who thrives in a fast-paced environment. You genuinely enjoy helping people, take pride in delivering exceptional customer service and have the ability to manage competing priorities without compromising accuracy or attention to detail.

The following experience is essential:





- Previous experience working in a Roster Coordinator role within the home care industry.
- Demonstrated, hands-on experience using rostering software in a home care environment.

You will also bring:

- A calm, resilient and solutions-focused approach, with the ability to remain composed under pressure.
- Strong communication and interpersonal skills, including a professional and confident telephone manner.
- Demonstrated ability to build positive relationships with clients, families and support workers.
- Excellent organisational skills, with the ability to prioritise competing demands and manage changing requirements.
- Solid problem-solving skills and the ability to respond effectively to unexpected roster changes.
- Confidence using rostering systems, databases and general computer applications.
- A collaborative, team-oriented attitude and willingness to support colleagues when required.
- A genuine commitment to client satisfaction, service quality and continuity of care.

Why join Bethel Home Care?

This is an opportunity to become part of a close-knit team where your contribution directly supports clients to maintain their independence, wellbeing and quality of life in their own homes.

If you are an experienced home care Roster Coordinator who enjoys a hands-on role, building relationships and making a meaningful difference to people's lives, we would love to hear from you.

Apply now and join Bethel Home Care.

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