Operations manager

Turn plans into results.

Coopers Plains, Brisbane QLD
Permanent full-time | Monday to Friday
Senior leadership position with genuine authority and long-term opportunity

The Opportunity

JRC Glass Solutions is seeking an experienced Operations Manager to lead our day-to-day operations, strengthen our management team and help build the systems behind our next stage of growth.

We need a proven operator who can create structure, develop people, measure performance, solve problems and ensure agreed actions actually happen.

This is not an administrative role or a position that simply reports problems to the Director. You will have genuine authority to improve the business—and clear accountability for results.

About JRC Glass Solutions

JRC Glass Solutions is an established and growing glazing company based in Coopers Plains, servicing Brisbane and South East Queensland.

Our team delivers windows, doors, shower screens, security screens, mirrors, splashbacks, wardrobe doors and commercial glazing solutions.

We already have an experienced team and established systems, including ServiceM8, Connecteam, Xero, KPIs, scorecards, quality controls and an expanding SOP library.

Now we need the right Operations Manager to bring these elements together and make them work consistently across the business.

The Role

Reporting directly to the Owner and Director, you will lead and coordinate our Office Manager, Team Leader, Warehouse Manager, Estimator, administration team and field workforce.

Your key responsibilities will include:

- Taking ownership of day-to-day operations

- Coordinating office, estimating, manufacturing, warehouse and installation workflows

- Maintaining strong scheduling and labour utilisation

- Monitoring productivity, job progress, quality and operational bottlenecks

- Leading operational meetings and following actions through to completion

- Implementing and enforcing SOPs, checklists and reporting systems

- Monitoring departmental and individual KPIs

- Reviewing employee scorecards and competency levels

- Improving communication and handovers between departments

- Reducing rework, delays, missed information and avoidable costs

- Ensuring jobs are properly planned with materials and labour organised

- Supporting recruitment, onboarding and employee reviews

- Coaching managers to lead and develop their teams

- Escalating genuine strategic issues—not routine operational problems

Training and Performance Management

We believe good people deserve clear expectations, proper support and opportunities to improve.

You will identify whether performance issues result from unclear standards, skill gaps, insufficient training, poor role fit or continued underperformance.

Where training is needed,



you will create and follow through on practical development plans. Where performance, attitude or accountability remains below standard, you must manage it fairly, promptly and consistently.

This role requires someone who can develop people without avoiding difficult conversations.

How Success Will Be Measured

This is an outcome-based role with clear KPIs, which may include:

- Maintaining labour utilisation of 90% or higher

- Achieving agreed gross-margin targets

- Completing at least 90% of jobs within approved labour and material budgets

- Ensuring jobs are prepared to commence as scheduled

- Completing required pre-job and quality-assurance checks

- Completing job back-costing

- Reviewing team KPIs and scorecards

- Following up all operational meeting actions

- Ensuring variations are approved before work begins

- Completing employee reviews and development plans on time

- Improving ServiceM8 compliance

- Reducing rework, preventable delays and owner escalations

Final KPIs will reflect the position’s responsibilities and the company’s operational priorities.

Your First 90 Days

Within your first 90 days, we expect you to have:

- Built strong working relationships across the business

- Developed a thorough understanding of our people, systems and workflows

- Established clear reporting and escalation pathways

- Helped finalise our hierarchy, responsibilities and management standards

- Improved scheduling, labour utilisation and workflow visibility

- Strengthened accountability across the management team

- Identified skill gaps and implemented development plans where required

- Addressed unresolved performance issues appropriately

- Improved follow-through from meetings

- Identified operational weaknesses and begun implementing solutions

- Reduced routine operational issues reaching the Director

- Developed a clear operational improvement plan

Long-term success means managers are managing, employees understand what is expected, training occurs where required, underperformance is addressed and the business operates consistently without relying on the Director for every decision.

What You’ll Bring

You will need:

- Proven experience as an Operations Manager, General Manager or senior operational leader

- Experience in a trade, construction, manufacturing or field-service business

- Solid knowledge of scheduling, workflow and labour utilisation

- Experience leading managers and operationalteams





- Experience implementing KPIs, SOPs and accountability systems

- Demonstrated ability to develop employees and manage underperformance

- Strong commercial awareness

- Excellent organisation, communication and follow-through

- Confidence making decisions and addressing issues early

- Strong computer and systems capability

- Australian working rights and a current driver’s licence

Experience with ServiceM8, Xero, Connecteam or similar systems will be highly regarded.

Glazing experience is beneficial but not essential. Product and industry training can be provided; proven leadership and operational management experience cannot.

The Right Person

You will succeed at JRC if you:

- Take ownership and follow through

- Remain calm when priorities change

- Hold yourself and others accountable

- Communicate problems early

- Care about quality and customer outcomes

- Develop people without accepting ongoing poor performance

- Look for solutions instead of waiting for instructions

- Respect systems while continually improving them

- Can respectfully challenge the Director when the business needs it

This role will not suit someone who avoids difficult conversations, allows deadlines to drift, blames others or requires constant direction.

What You’ll Receive

- A senior leadership position with genuine influence

- Authority to improve systems and hold people accountable

- Direct access to the Owner and Director

- A strong salary package based on experience

- Potential performance-based incentives

- Permanent Monday-to-Friday employment

- Industry and product training where required

- Ongoing career development

- Long-term career progression

- The opportunity to help shape the operationalstructure of a growing business

Strong performance will be measured, recognised and rewarded.

How to Apply

Apply through SEEK with your résumé and a short cover letter answering:

1. What type and size of business have you managed?

2. How many employees and managers reported to you?

3. What operational problem have you personally identified and fixed?

4. How have you improved productivity, labour utilisation or profitability?

5. How have you developed an employee with a genuine skill gap?

6. How have you managed continued underperformance?

7. What would your first 30 days at JRC look like?

8. What salary package are you seeking?

Generic applications that do not address these questions may not progress.

Shortlisted candidates will complete a phone screen, structured interview and reference checks.

We are looking for an experienced operator who can develop people, protect standards, build structure and help turn a successful growing business into an exceptional one.

If that sounds like you, we want to hear from you.

📌 Operations manager / Glass and Glazing (Coopers Plains)
🏢 JRC Glass Solutions
📍 Coopers Plains