HCD Change Manager | Federal Government | Contract

Brisbane, Sydney or Canberra | Hybrid | Initial 8-month contract + 24 month extensions

We're working with a Federal Government organisation looking for an experienced Human-Centred Design Change Manager to support a significant operating model transformation.

There are no associated hourly rates for the role and happy to discuss further (Gov orgs are now putting no pay rate to have competitive candidates at selection)

This role will focus on designing and implementing improved business processes, employee experiences and ways of working across the organisation.

Working within a transformation team, you'll apply human-centred design principles to understand how teams operate today and develop practical, sustainable processes that support the organisation's future operating model.

The role

You'll be involved in:

- Leading employee research, consultation and discovery activities to understand existing processes and ways of working.
- Mapping current-state processes, employee journeys, workflows and organisational hand-offs.
- Designing future-state processes aligned with the organisation's Target Operating Model.
- Facilitating workshops and co-design sessions with employees, leaders and delivery teams.




- Identifying process inefficiencies, duplication and opportunities for improvement.
- Developing process maps, service blueprints, journey maps and supporting documentation.
- Prototyping and testing new processes with employees and stakeholders.
- Supporting the implementation of improved ways of working across the organisation.

What we're looking for

- Strong experience in human-centred design, process design or service design.
- Demonstrated experience supporting operating model transformation or organisational change.
- Experience conducting employee research and facilitating stakeholder workshops.
- Solid process mapping, journey mapping and service blueprinting skills.
- Experience developing process documentation using BPMN and Microsoft Visio.
- Ability to translate complex business requirements into practical processes and workflows.
- Strong stakeholder engagement and communication skills.
- Experience working across multidisciplinary teams in complex organisations.

Please note: Applicants must be eligible to obtain a Baseline Security Clearance.

If you're an experienced human-centred design skilled who enjoys improving how organisations operate, we'd be keen to hear from you.

📌 HCD Change Manager (Brisbane)
🏢 Just Digital People
📍 Brisbane