Holiday Inn Express, IHG’s largest and fastest-growing brand, is built around delivering a refreshingly simple, smart stay for today’s traveller. As part of IHG Hotels & Resorts — one of the world’s leading hospitality companies with 19 distinctive brands and more than 6,600 hotels across 100+ countries — Holiday Inn Express combines global strength with modern efficiency and genuine service.

Now, an exciting prospect is emerging in Perth with the partnership of IHG and SKS Hotel Residences and Resorts, under a Franchise Agreement with the brand-new 170-room Holiday Inn Express Cockburn.

Ideally located just 20 minutes south of Perth CBD, Cockburn provides excellent shopping facilities, sporting grounds, parks and transport amenities. Set to open in late 2026, Holiday Inn Express Cockburn has been designed with the modern traveller in mind, featuring the brand’s signature hallmarks including complimentary Express Start™ breakfast, 24/7 coffee, fitness facilities, and contemporary, thoughtfully designed spaces.

WE'RE HIRING! | JOIN OUR PRE-OPENING TEAM

Holiday Inn Express Perth Cockburn | Cockburn Central, Perth WA

Be part of something new. Build the team. Create the experience.

An exciting opportunity awaits as Holiday Inn Express Perth Cockburn prepares to welcome its first guests!

We are building a passionate, energetic and guest-focused team to help bring our brand-new hotel to life.

As part of IHG Hotels & Resorts, one of the world's leading hotel companies, Holiday Inn Express is known for delivering smart, simple and comfortable stays with genuine hospitality.

Whether you're an experienced hospitality professional or an enthusiastic individual looking to grow your career, we would love to hear from you.

WE ARE RECRUITING FOR MULTIPLE POSITIONS

1. Guest Service Agents | Front Office

Full-time and Casual opportunities

As the first point of contact for our guests, you'll play an essential role in delivering memorable experiences from arrival to departure.

Key responsibilities:

- Deliver a warm, qualified and personalised welcome to every guest.

- Manage guest check-ins, check-outs, reservations and payments.

- Respond to guest enquiries, requests and concerns promptly and professionally.

- Maintain accurate guest records and complete daily front-office procedures.

- Promote IHG One Rewards membership and recognise loyal guests.

- Work collaboratively with housekeeping, reservations and other departments.

- Assist with night audit and overnight operations where rostered.

- Maintain excellent presentation, service and brand standards.

What we're looking for:

- Previous hotel front-office or customer service experience preferred.

- Excellent communication and interpersonal skills.

- Strong attention to detail and problem-solving ability.

- Confidence using computers and hotel systems.

- Experience with Opera PMS or similar systems advantageous.

- Flexibility to work rotating shifts, including weekends and public holidays.

- A genuine passion for creating exceptional guest experiences.

2. Reservations Agents | Reservations & Guest Experience





Full-time and Casual opportunities

Help turn enquiries into bookings while ensuring every guest enjoys a smooth and effortless reservation experience.

Key responsibilities:

- Manage individual reservations, amendments and cancellations.

- Respond professionally to telephone, email and online booking enquiries.

- Provide accurate room rates, availability and hotel information.

- Maximise booking conversion and identify appropriate upselling opportunities.

- Maintain accurate reservations and guest profiles.

- Support corporate, group and long-stay reservations.

- Coordinate closely with front office, sales and revenue management.

- Assist with pre-arrival guest communication and special requests.

What we're looking for:

- Experience in hotel reservations, front office or a similar customer service environment.

- Strong written and verbal communication skills.

- Excellent organisational and time-management skills.

- High attention to detail and accuracy.

- Familiarity with Opera PMS, central reservations systems or online booking platforms advantageous.

- A proactive, sales-focused mindset and commitment to guest satisfaction.

3. Food & Beverage Attendants | Breakfast & All-Day Service

Full-time and Casual opportunities

At Holiday Inn Express, a great day starts with a great breakfast. Join our team in creating a welcoming, efficient and enjoyable food and beverage experience.

Key responsibilities:

- Prepare and maintain breakfast service areas to brand standards.

- Welcome guests and deliver friendly, efficient service.

- Replenish buffet items, beverages and service supplies.

- Assist with food preparation, presentation and service.

- Maintain high standards of cleanliness, hygiene and food safety.

- Assist with food and beverage service outside breakfast hours as required.

- Monitor guest satisfaction and respond to requests.

- Support opening and closing procedures and stock control.

What we're looking for:

- Previous café, restaurant, hotel or food service experience preferred.

- A friendly, energetic and positive attitude.

- Understanding of food safety and hygiene practices.

- Ability to work efficiently during busy service periods.

- Strong teamwork and communication skills.

- Availability for early morning shifts, weekends and public holidays.

- A genuine passion for hospitality and guest service.

4. Bar Attendants | Bar & Beverage Service

Casual opportunities

We're looking for confident, personable Bar Attendants who enjoy creating a relaxed and welcoming atmosphere for guests.

Key responsibilities:

- Prepare and serve alcoholic and non-alcoholic beverages.

- Deliver friendly, professional and attentive guest service.





- Maintain cleanliness and presentation of bar and service areas.

- Operate POS systems and process guest payments accurately.

- Monitor beverage stock and assist with replenishment and inventory.

- Comply with responsible service of alcohol requirements.

- Support food and beverage operations and hotel events where required.

- Follow hotel policies, procedures and safety standards.

What we're looking for:

- Previous bar, restaurant or hotel beverage service experience preferred.

- Current Western Australian Responsible Service of Alcohol (RSA) certification.

- Knowledge of beverages, beer, wine and basic cocktails.

- Excellent interpersonal and customer service skills.

- Ability to work independently and as part of a team.

- Flexibility to work evenings, weekends and public holidays.

WHY JOIN OUR PRE-OPENING TEAM?

Be part of the journey from day one.

Joining a pre-opening hotel offers an opportunity to contribute to the culture, standards and guest experience from the very beginning.

What you can look forward to:

- The excitement of opening a brand-new international hotel.

- Opportunities for learning, development and career progression.

- Exposure to IHG brand standards, systems and training.

- A supportive, collaborative and inclusive workplace.

- Opportunities to grow your hospitality career within a globally recognised hotel brand.

- Competitive remuneration in accordance with applicable employment arrangements.

- Access to eligible IHG employee benefits and hotel accommodation programmes, subject to programme conditions.

WHO WILL THRIVE WITH US?

We're looking for people who:

- Bring positive energy and a genuine smile to work.

- Take pride in delivering outstanding guest experiences.

- Are reliable, adaptable and willing to support their colleagues.

- Enjoy working in a fast-paced hospitality environment.

- Have strong communication skills and a hands-on approach.

- Embrace teamwork, diversity and continuous improvement.

- Want to help establish a successful hotel from the ground up.

Previous hotel experience is highly regarded, but attitude, commitment and a willingness to learn are just as important.

LOCATION

Holiday Inn Express Perth Cockburn
28 Signal Terrace
Cockburn Central, WA 6164

HOW TO APPLY

Ready to be part of our opening team?

Click Apply Now and submit your current resume along with a brief cover letter outlining:

- The position(s) you are interested in.

- Your relevant hospitality or customer service experience.

- Your preferred employment type — Full-time or Casual.

- Your availability, including weekends, evenings and public holidays.

Please clearly indicate your preferred position in your application.

Applications will be reviewed progressively, and shortlisted candidates will be contacted for the next stage of recruitment.

Holiday Inn Express Perth Cockburn is committed to providing an inclusive workplace and welcomes applications from people of all backgrounds.

Your next hospitality adventure starts here. Join our opening team and help us create something exceptional!

📌 WE ARE RECRUITING FOR MULTIPLE POSITIONS (East Perth)
🏢 Important Business
📍 East Perth