Some people see a care plan, you see the person who gets to stay in the home they love...

Comlink Australia helps older people live well at home, on their terms. As a Care Advisor, you’ll coordinate Commonwealth Home Support Programme (CHSP) services, notice when someone’s needs change, and help our participants stay healthy, connected and independent for as long as possible.

This isn’t a job where you push paperwork. You’ll be working with real people and their families, and you’ll be the one who makes the plan come together.

What your days look like

- Getting to know people. Assess and review participants with their families and representatives, in line with CHSP guidelines.

- Building the plan. Develop and monitor comprehensive, person-centred care plans and help put them into action.

- Seeing the human. Provide case management that looks after both physical and emotional wellbeing, and plan ahead so participants stay connected to services after they leave the program.

- Bringing people together. Work with your team, community organisations, allied health providers and other agencies to get the best outcome for each participant.

- Doing it the right way. Keep high-quality assessment and care planning records, and manage feedback and complaints in line with our policies and the Strengthened Aged Care Quality Standards.

- Keeping on track. Report regularly on participant and service status, and monitor our CHSP targets and deliverables.

Skills get you shortlisted. Your style gets you hired.

We can teach you our systems. We can’t teach you heart. You’ll probably be the person who:

- Sees the person beyond the paperwork

- Puts participants first when the decision is hard

- Stays organised and adaptable when the day changes direction

- Builds relationships easily, whether it’s a participant’s daughter or an allied health team





- Always asks “how could this be better?”

What you’ll bring

- A Cert IV in Community Services, Human Services, Health Sector Management or Aged Care, and/or a clinical background, plus at least 3 years’ experience in the industry

- Case management experience, ideally in home and community care

- A solid understanding of the Aged Care Act, the Strengthened Aged Care Quality Standards and the needs of people ageing in the community

- Experience in service development and continuous quality improvement

- Strong communication skills, interpersonal skills and emotional intelligence

- An understanding of how to deliver services to diverse groups, including Aboriginal and Torres Strait Islander people, CALD communities, veterans, people with disability, people with mental health needs, LGBTI+ people and people experiencing homelessness

What’s in it for you

A collaborative team that has your back, a culture built on trust and the occasional laugh, and room to grow. Fair warning: your colleagues’ dad jokes are part of the package.

- Up to $15,900 in tax-free salary packaging

- Flexible work arrangements where possible

- Ongoing learning, development and growth opportunities opportunities

- Paid birthday leave

- Paid parental leave

- Matched voluntary super contributions up to 1%

No smoke. No mirrors. Just good people doing work that matters.

Now you see the participant.
Now you see the plan.
Now you see yourself making it happen.

Keen to join the Comlink team? Don’t wait to apply! We review applications as they come in and may commence the recruitment process or close the advertisement early if we find the right candidates. Get your application in today!

Comlink Australia welcomes applications from people of all backgrounds, ages, abilities and identities. We know that different minds make better decisions.

📌 Care Advisor (Ipswich)
🏢 Comlink Australia
📍 Ipswich