11th January start - 6 month initial assignment -Parramatta, Newcastle, Wollongong and Bathurst locations - $36.81 per hour + super

IT Service Desk Officers

Deliver high-quality customer service and to support internalby providing initial advice and direction in relation to both functional and technical IT related issues; and other related queries within a shared services contact centre environment.

Key accountabilities:

- Ability to deliver high-quality customer service, through strong customer engagement in a high volume contact centre setting
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
- Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.




- Ability to confidently use multiple technology platforms and databases
- Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis

Selection criteria:

- Strong commitment to customer service
- Display resilience and courage
- Manage self, including accountability and initiative
- Communicate effectively
- Think and solve problems
- Preferred knowledge of the Service Now ticket management system but not essential.
- Good technical experience, with the ability to use multiple technology platforms.

Successful candidates must obtain a Working with Children Check for this role.

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📌 IT Service Desk Officers (Parramatta)
🏢 Total Resource Solutions
📍 Parramatta