Help shape the future of enterprise cloud operations!

Are you an experienced Technical Business Analyst with a passion for cloud transformation, AWS and designing operating models that actually work?

We're partnering with a large government body undergoing an exciting phase of cloud transformation. This is a fantastic prospect to play a key role in establishing the operational frameworks, governance and service management capabilities that will support its growing AWS environment.

You’ll play a pivotal role in bridging the gap between technical delivery and operational readiness, ensuring AWS cloud capabilities are not only implemented successfully but are sustainable, secure and effectively managed.

Key activities

- Lead the development of AWS target operating models, governance frameworks and operational processes.
- Work closely with cloud architects, cyber security teams and service management stakeholders to define future-state capabilities.
- Facilitate workshops to capture business, technical and operational requirements.
- Develop process maps, service catalogues, RACI matrices, support models and operational documentation.
- Support AWS Landing Zone initiatives and defining operational requirements across monitoring, security, backup and recovery.




- Establish service management processes covering incident, problem, change and request management.
- Drive operational readiness, knowledge transfer and the transition of AWS services into BAU.

Skills and experience

- Minimum 5+ years' experience as a Technical Business Analyst, ideally within cloud or infrastructure transformation.
- Hands-on experience working across AWS, Azure or enterprise cloud environments.
- Strong experience developing target operating models, governance frameworks and service management processes.
- Proven ability to translate complex technical requirements into clear business processes and operational solutions.
- Experience producing process maps, RACI matrices, service catalogues, business requirements and operational readiness documentation.
- Excellent stakeholder engagement and workshop facilitation skills.
- A solid understanding of enterprise architecture, technology delivery lifecycles and Agile or hybrid delivery methodologies.

This is an opportunity to get involved at a critical stage of an organisation's cloud journey, where your expertise will directly influence how AWS capabilities are managed and supported into the future.

📌 Technical Business Analyst (Geelong)
🏢 Talent
📍 Geelong