Virgin Australia in Brisbane is seeking an experienced leader to head Customer Operations Contact Centres across Australia and the Philippines, accountable for people, service and performance. You’ll champion premium guest and member care, collaborate with Airports, Velocity and Service Design teams, and drive continuous improvement through data and frontline insights.
This role offers hybrid work, exposure to a national operation, and a culture that values inclusion, development and real Guest
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📌 Centre of Excellence Lead, Premium Guest Services (Brisbane)
🏢 Virgin Australia
📍 Brisbane
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