Customer Service Representative – Office Furniture

We are seeking a customer-focused, detail-oriented Customer Service Representative to join our Townsville team, specializing in responding to online enquiries, preparing quotes, and processing orders.

You’ll be joining a dynamic, talented, and supportive team that thrives on collaboration, problem-solving, and delivering the best outcomes for our customers. We share ideas freely, celebrate wins together, and are always looking for ways to improve and grow as a team.

The Company:

Established in 1982 Empire boasts over 40 years' experience in the supply and installation of office furniture to businesses throughout Australia. Over this time, we've developed a deep understanding of not just the business furniture market, but also what our customers' changing needs are. Empire services many high profile corporate, government departments, local and regional business customers, and the home office market.

We are proud to say we have a considerable number of loyal customers whom we have worked with over many years to provide the best solutions to their office furniture needs. Our skilled and well-trained staff are focused on exceeding our customers' expectations.

At Empire, our people drive our culture by striving for excellence and living our values: Customer First, Expertise, Integrity, Quality, Collaboration & Empowerment.

The Role:

We are seeking a customer-focused, detail-oriented Customer Service Representative to join our Townsville team, specializing in responding to online enquiries, preparing quotes, and processing orders.

You’ll be joining a energetic, talented,



and supportive team that thrives on collaboration, problem-solving, and delivering the best outcomes for our customers. We share ideas freely, celebrate wins together, and are always looking for ways to improve and grow as a team.

The Company:

Established in 1982 Empire boasts over 40 years' experience in the supply and installation of office furniture to businesses throughout Australia. Over this time, we've developed a deep understanding of not just the business furniture market, but also what our customers' changing needs are. Empire services many high profile corporate, government departments, local and regional business customers, and the home office market.

We are proud to say we have a considerable number of loyal customers whom we have worked with over many years to provide the best solutions to their office furniture needs. Our skilled and well-trained staff are focused on exceeding our customers' expectations.

At Empire, our people drive our culture by striving for excellence and living our values: Customer First, Expertise, Integrity, Quality, Collaboration & Empowerment.

The Role

You’ll be the first point of contact for our customers, ensuring they receive prompt, accurate, and friendly service. Your responsibilities will include:





- Responding to email and enquiries in a timely and professional manner
- Preparing accurate and competitive quotes based on customer needs
- Processing online orders and ensuring all details are correct before dispatch
- Liaising with suppliers, warehouse, and delivery teams to ensure smooth order fulfilment
- Following up on quotes to convert opportunities into sales
- Maintaining accurate customer records in our CRM system
- Providing product information, availability, and delivery timelines to customers
- Supporting the sales team with administrative and service tasks

About You

We’re looking for someone who is:

- Customer-focused – passionate about delivering great service and building relationships
- Organised & detail-driven – able to manage multiple tasks without missing the small stuff
- Tech-savvy – comfortable using CRM systems, email, and Microsoft Office (experience with eCommerce platforms like WooCommerce is an advantage)
- A strong communicator – clear, friendly, and professional in both written and verbal communication
- Proactive – able to follow up leads, resolve issues, and take ownership of tasks

Preferred experience:

- Previous experience in a customer service, sales support, or admin role (ideally in retail, eCommerce, or similar)
- Exposure to quoting and order processing
- Knowledge of office furniture products is a bonus but not essential – full training provided

Benefits:

- Employee discount
- Career development assistance
- Work-life balance
- Referral Program
- Recognition & Milestone Initiatives
- Work with a market leader in the industry

#J-18808-Ljbffr

📌 Customer Service Representative – Office Furniture (Townsville City)
🏢 Empire Office Furniture
📍 Townsville City