As a Customer Field Technician, you'd travel to people's homes and businesses to install and fix nbn internet connections. Your work would include running copper or fibre cables, setting up equipment, and tracking down and fixing faults. You'd work mostly on your own, managing your own jobs, while explaining to customers what you're doing along the way. You don't need any telco experience to start — nbn trains you and gives you all the tools. You will need a clean driver's licence and a robust focus on doing the job safely.

The honest preview

The good

- They train you fully and give you all the tools you need — you don't show up with your own gear or knowledge.
- No two days are the same — you work on different tasks and technologies, not one repetitive job.

What surprises people

- You don't need any telecommunications background at all — people from hospitality, retail or labouring jobs get hired into this.

Industry averages for a qualified Telecommunications Technician, across all employers — not this employer’s offer, and after you finish the apprenticeship, not during.

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📌 Customer Field Technician (Newcastle)
🏢 Nbn
📍 Newcastle