About the role

Snowy River Caravans Adelaide is seeking a dedicated Service Advisor to join our team in Valley View, SA. This is a full-time position that plays a crucial role in delivering exceptional customer service and support within our automotive trades operation, specifically in the recreational vehicle sector. As a Service Advisor, you will be the vital link between our valued customers and our technical service team, ensuring every interaction reflects our commitment to quality and customer satisfaction. This role is instrumental in building lasting relationships with our clients and maintaining Snowy River Adelaide's reputation as a trusted service provider in the industry.

Key responsibilities

- Greeting customers and conducting a thorough needs assessment to understand their vehicle service requirements
- Preparing accurate work orders and service quotes based on customer needs and vehicle specifications
- Scheduling appointments efficiently to optimise workflow and minimise customer wait times
- Communicating with customers regarding service progress, estimated completion times and any additional recommendations
- Explaining technical work and associated costs in a clear, professional manner that customers can easily understand
- Processing customer payments, invoicing and maintaining accurate service records and documentation
- Coordinating with technicians to prioritise work and resolve any service-related issues
- Managing customer follow-ups and warranty claims in accordance with company policy
- Maintaining a skilled and welcoming reception area and service department
- Building customer loyalty through exceptional communication, product knowledge and problem-solving

What we're looking for





- Proven experience as a Service Advisor or similar customer-facing role within the automotive industry, ideally with experience in recreational vehicles or specialist vehicle servicing
- Car dealership advisor experience is very fitting for this role
- Strong communication and interpersonal skills with the ability to build rapport with customers from diverse backgrounds
- Excellent organisational skills with the ability to manage multiple customer enquiries and work orders simultaneously
- Proficiency with service management software and computerised appointment scheduling systems
- Solid understanding of vehicle maintenance, service procedures and automotive terminology
- Customer service orientation with a genuine commitment to customer satisfaction and problem resolution
- Ability to work independently and as part of a team in a fast-paced service environment
- Strong numeracy skills and attention to detail when processing invoices and maintaining records
- Professional appearance and demeanour appropriate for a customer-facing role
- Preferably, knowledge of recreational vehicle specifications, maintenance requirements and industry standards
- A valid driver's licence is desirable

What we offer

At Destiny RV SA Pty Ltd, SA's Snowy River Caravans store, we are committed to creating a supportive and rewarding workplace for all employees.



We offer competitive remuneration reflecting your experience and skills, along with the opportunity to work within a growing business in the recreational vehicle sector. Our team benefits from a professional work environment, access to ongoing training and development opportunities to enhance your technical knowledge and customer service skills, and the chance to advance your career within a well-established automotive trades company. We foster a culture of collaboration, respect and continuous improvement, where your contribution is valued and your professional growth is supported. We also provide a positive work-life balance and a team-oriented atmosphere where your dedication to customer service is genuinely appreciated.

About us

Destiny RV SA Pty Ltd is a respected provider of recreational vehicle services in South Australia, specialising in comprehensive servicing, maintenance and customer support for RV enthusiasts. With a strong reputation built on reliability, expertise and genuine customer care, we have established ourselves as a trusted partner for RV owners seeking professional servicing and advice. Our team comprises skilled technicians and dedicated service professionals who are passionate about maintaining the highest standards in vehicle care and customer satisfaction. We pride ourselves on our technical knowledge, quality workmanship and commitment to understanding the unique needs of recreational vehicle owners. At Destiny RV SA, we believe that exceptional service extends beyond the workshop—it's about building lasting relationships with our customers and supporting them throughout their RV ownership journey.

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📌 Service Advisor (Adelaide)
🏢 Destiny RV SA
📍 Adelaide