The HyperAutomation Operations Manager supports the operation, coordination and sustainment of Defence’s HyperAutomation capability, which combines business modelling, automation, digitisation and data-driven insights to improve organisational performance and decision-making.

Working across business and technical domains, the role:

- Leads and coordinates operational activities to support the effective delivery and sustainment of HyperAutomation services.
- Manages service performance, risks and priorities to ensure alignment with business needs and strategic objectives.
- Provides expert advice and recommendations to support governance, operational decision making and continuous service improvement.
- Builds and maintains productive stakeholder relationships to drive capability adoption and organisational outcomes.
- Leads continuous improvement initiatives, identifying opportunities to optimise services through automation and technology-enabled solutions.
- Facilitates governance, risk and assurance activities to support the ongoing maturity of HyperAutomation operating models, frameworks and processes.

The role may be performed from any Australian location where a Defence facility is available. Due to the sensitive and classified nature of the work, certain duties must be undertaken from an approved Defence site and cannot be performed remotely from non-Defence locations.

About our Team

The HyperAutomation team, within the AI centre, enables Defence to improve and transform business operations through the application of process modelling, automation, digitisation, process intelligence and analytics. The team is responsible for the delivery, governance and assurance of enterprise capabilities that streamline processes, reduce administrative effort, improve service delivery and support evidence based decision making.

Working across Defence, the team partners with business areas to identify, assess and deliver business improvement opportunities. The team ensures solutions are designed, implemented and governed in accordance with Defence and industry standards; and deliver measurable business value and return on investment. This includes supporting the solution lifecycle, from process discovery, analysis and opportunity assessment through to solution delivery, operational sustainment, performance monitoring and continuous improvement.

As the capability continues to mature, the team is focused on establishing a sustainable enterprise operating model that supports scalable service delivery, and alignment with Defence's future strategic objectives.

Our Ideal Candidate

We are seeking a motivated and outcomes-focused professional with solid stakeholder engagement, governance and continuous improvement capabilities. You will demonstrate sound judgement, initiative and the ability to coordinate complex activities across multiple stakeholders to drive the delivery, maturity and ongoing enhancement of business services and technology-enabled capabilities.

The successful candidate will demonstrate:

- Strong stakeholder management and service coordination skills, including the ability to engage, collaborate and influence across multiple business areas to deliver technology-enabled benefits.
- A proven ability to lead cross-functional projects, managing competing demands, priorities and expectations to deliver successful outcomes in dynamic, rapidly changing environments.
- Well-developed governance, risk and compliance skills, including the ability to identify emerging issues, assess impacts, implement appropriate controls or mitigation strategies, and support informed decision-making.
- Strong analytical, problem-solving and decision-making skills, with the ability to exercise sound judgement, evaluate options and provide practical recommendations to address business and operational challenges.
- Experience applying automation,



digital solutions or technology-enabled approaches to improve operational performance, service delivery or business outcomes.
- Excellent communication and relationship management skills, with the ability to tailor messaging, influence outcomes and build productive partnerships across a broad range of stakeholders.
- Experience driving continuous improvement initiatives, including identifying innovation opportunities, measuring benefits, and ensuring solutions remain effective, sustainable and aligned with organisational priorities.
- Resilience, adaptability and the ability to work autonomously, while contributing positively to team objectives and organisational outcomes.

Eligibility

Security Clearance:

Applicants must be able to obtain and maintain a security clearance at Negative Vetting Level 1.

Getting to know the Department of Defence

The Department of Defence employs around 18,000 Australian Public Service (APS) employees. Defence APS employees work in a wide variety of critical roles, Australia wide, enabling our three services Navy, Army and Air Force, to do their job. Defence has a range of Australian Public Service (APS) career opportunities that offer interesting, challenging, and unique work. Our workforce includes administrative support, accountants, intelligence analysts, engineers, policy advisors, graphic designers, lawyers, social workers, IT specialists and contract managers to name a few. We offer a rewarding career that includes professional development, work-life balance, recognition, a flexible and supportive work environment and a diverse workforce. To find out more about a career with Defence please visit https://www.defence.gov.au/jobs-careers

The key duties of the position include:

The Role

The HyperAutomation Operations Manager supports the operation, coordination and sustainment of Defence’s HyperAutomation capability, which combines business modelling, automation, digitisation and data-driven insights to improve organisational performance and decision-making.

Working across business and technical domains, the role:

- Leads and coordinates operational activities to support the effective delivery and sustainment of HyperAutomation services.
- Manages service performance, risks and priorities to ensure alignment with business needs and strategic objectives.
- Provides expert advice and recommendations to support governance, operational decision making and continuous service improvement.
- Builds and maintains productive stakeholder relationships to drive capability adoption and organisational outcomes.
- Leads continuous improvement initiatives, identifying opportunities to optimise services through automation and technology-enabled solutions.
- Facilitates governance, risk and assurance activities to support the ongoing maturity of HyperAutomation operating models, frameworks and processes.

The role may be performed from any Australian location where a Defence facility is available. Due to the sensitive and classified nature of the work, certain duties must be undertaken from an approved Defence site and cannot be performed remotely from non-Defence locations.

About our Team

The HyperAutomation team, within the AI centre, enables Defence to improve and transform business operations through the application of process modelling, automation, digitisation, process intelligence and analytics. The team is responsible for the delivery,



governance and assurance of enterprise capabilities that streamline processes, reduce administrative effort, improve service delivery and support evidence based decision making.

Working across Defence, the team partners with business areas to identify, assess and deliver business improvement opportunities. The team ensures solutions are designed, implemented and governed in accordance with Defence and industry standards; and deliver measurable business value and return on investment. This includes supporting the solution lifecycle, from process discovery, analysis and opportunity assessment through to solution delivery, operational sustainment, performance monitoring and continuous improvement.

As the capability continues to mature, the team is focused on establishing a sustainable enterprise operating model that supports scalable service delivery, and alignment with Defence's future strategic objectives.

Our Ideal Candidate

We are seeking a motivated and outcomes-focused professional with strong stakeholder engagement, governance and continuous improvement capabilities. You will demonstrate sound judgement, initiative and the ability to coordinate complex activities across multiple stakeholders to drive the delivery, maturity and ongoing enhancement of business services and technology-enabled capabilities.

The successful candidate will demonstrate:

- Strong stakeholder management and service coordination skills, including the ability to engage, collaborate and influence across multiple business areas to deliver technology-enabled benefits.
- A proven ability to lead cross-functional projects, managing competing demands, priorities and expectations to deliver successful outcomes in dynamic, rapidly changing environments.
- Well-developed governance, risk and compliance skills, including the ability to identify emerging issues, assess impacts, implement appropriate controls or mitigation strategies, and support informed decision-making.
- Strong analytical, problem-solving and decision-making skills, with the ability to exercise sound judgement, evaluate options and provide practical recommendations to address business and operational challenges.
- Experience applying automation, digital solutions or technology-enabled approaches to improve operational performance, service delivery or business outcomes.
- Excellent communication and relationship management skills, with the ability to tailor messaging, influence outcomes and build productive partnerships across a broad range of stakeholders.
- Experience driving continuous improvement initiatives, including identifying innovation opportunities, measuring benefits, and ensuring solutions remain effective, sustainable and aligned with organisational priorities.
- Resilience, adaptability and the ability to work autonomously, while contributing positively to team objectives and organisational outcomes.

Eligibility

Security Clearance:

Applicants must be able to obtain and maintain a security clearance at Negative Vetting Level 1.

Getting to know the Department of Defence

The Department of Defence employs around 18,000 Australian Public Service (APS) employees. Defence APS employees work in a wide variety of critical roles, Australia wide, enabling our three services Navy, Army and Air Force, to do their job. Defence has a range of Australian Public Service (APS) career opportunities that offer interesting, challenging, and unique work. Our workforce includes administrative support, accountants, intelligence analysts, engineers, policy advisors, graphic designers, lawyers, social workers, IT specialists and contract managers to name a few. We offer a rewarding career that includes professional development, work-life balance, recognition, a flexible and supportive work workplace and a diverse workforce. To find out more about a career with Defence please visit https://www.defence.gov.au/jobs-careers

📌 HyperAutomation Operations Manager (Canberra)
🏢 Department Of Defence
📍 Canberra