Join Tulip Care Network and make a meaningful difference in people’s lives.

At Tulip Care Network, we’re committed to helping people live with greater choice, independence and wellbeing at home and in their communities. Tulip Care Network is a growing organisation is looking for a passionate inidvidual who is committed to do good for our community and has potentials to grow professionally with us. We’re looking for a caring, organised and person-centred Care Manager to manage high-quality services for clients across our Support at Home and NDIS programs.

You’ll work closely with clients, families, support workers and the wider Tulip Care Network team to make sure each person receives the right support for their needs and goals. You’ll help with Business growth (Intakes), maintain care plans and monitor service delivery, building trusted relationships along the way. The purpose of this role is to provide assistance to ensure day-to-day efficiency with care management and achieving business objectives.

Key Responsibilities

- Organise Initial Consultaion and nuture them for Sign ups
- Support our Partner company with client assessments and develop individualised care and support plans.
- Funding management and budgeting services as per the care plan.
- Respond to client enquiries, concerns and issues in a timely and professional manner.
- Monitor care delivery to ensure services meet client needs and organisational standards.
- Review client progress notes and coordinate appropriate follow-up or corrective actions.
- Meet with prospective clients to explain Tulip Care Network’s services and the benefits of home care support.
- Manage and report incidents,



hazards and risks in line with organisational policies and procedures.
- Liaise with clients and their nominated contacts to confirm service expectations and address concerns proactively.
- Work closely with the scheduling team to coordinate services that meet the needs of clients and support workers.
- Conduct performance reviews and provide ongoing feedback, guidance and support to your team.
- Build positive working relationships with clients, families, support workers and other stakeholders.

About You

The ideal candidate will have:

- At least 2–5 years’ experience in the My Aged Care sector, including working with Support at Home (SAH) services.
- Robust knowledge of the Aged Care Quality Standards, HCP and SAH funding, care management and NDIS (would be preferrable)
- Clinical or Allied health experience, which is highly regarded.
- Demonstrated experience managing government-funded packages, using community resources and applying relevant aged care legislation.
- Confidence using aged care portals and care management systems, including My Aged Care.
- A relevant tertiary qualification in Nursing, Social Work, Allied Health, Aged Care or a related field.
- A current Police Check issued within the last six months.
- Full working rights in Australia.
- An NDIS Worker Screening Check, required.

About us

Tulip Care Network is an organisation providing aged care and community health services. The role reports to the Managing Director and works across the Tulip Care Network Office on a hybrid basis, including on-site home and community visits and work from home arrangements. We offer work life balance where you would be having balanced case load for a FTE position.

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📌 Care Partner (Care Manager) (Melbourne)
🏢 Tulip Care Network
📍 Melbourne