The Comiskey Group is seeking a Guest Services Agent - Accommodation to join our team in Eatons Hill, QLD. This is a casual position that offers flexibility and the opportunity to make a real difference to our guests' experiences. As a Guest Services Agent, you will be the first point of contact for our guests, delivering exceptional service and ensuring every interaction leaves a lasting positive impression. This role is fundamental to maintaining our reputation for outstanding hospitality and creating memorable stays for our visitors.

What you'll be doing

Welcoming guests with warmth and professionalism upon arrival and departure

Handling check-in and check-out procedures efficiently and accurately

Responding to guest enquiries and requests promptly and courteously

Providing information about accommodation facilities, local attractions and services

Processing bookings and managing reservations using property management systems

Resolving guest concerns and complaints with diplomacy and problem-solving skills

Maintaining accurate records and documentation related to guest stays

Coordinating with housekeeping, maintenance and other departments to ensure guest satisfaction

Managing the front desk area, including answering telephones and responding to emails

Assisting with basic administrative tasks and reporting as required

What we're looking for

Excellent communication and interpersonal skills with the ability to engage guests from diverse backgrounds

Strong customer service experience, ideally in a hospitality setting

Proficiency in using computer systems and reservation software

Ability to multitask and prioritise effectively in a fast-paced environment





Attention to detail and strong organisational skills

A professional appearance and demeanour

Flexibility and willingness to work wide-ranging shifts, including weekends and public holidays

Problem-solving abilities and a positive, can-do attitude

Relevant hospitality qualifications or certifications (preferred but not essential)

Experience in a similar front office or guest services role (advantageous)

What we offer

At The Comiskey Group, we pride ourselves on creating a welcoming workplace where our team members are valued and supported. As a casual team member, you will enjoy flexibility in your working arrangements to suit your lifestyle. We are committed to providing ongoing training and development opportunities to help you build your hospitality career. Our team benefits from a positive work culture where cooperation and mutual respect are paramount. We also offer competitive hourly rates and the satisfaction of knowing you're delivering exceptional service that makes a genuine difference to our guests' experiences.

About us

The Comiskey Group is a respected hospitality and tourism business dedicated to providing outstanding guest experiences and maintaining high standards of service excellence. With a strong presence in Queensland, we are committed to creating memorable stays and building lasting relationships with our guests. Our team is passionate about hospitality, and we believe in fostering a workplace culture that values professionalism, integrity and genuine care for both our guests and our staff. We take pride in being an employer of choice within the tourism and hospitality sector.

#J-18808-Ljbffr

📌 Guest Services Agent - Accommodation (Brisbane)
🏢 The Comiskey Group
📍 Brisbane