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What We Do:

AtSASwere the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo, and changing the way we live.

The SAS Cloud team delivers Hosted and Remote SAS Solutions across a global footprint of cloud providers in strategic global locations. This is a global team that is tightly matrixed with other regional service deliveryCentresof Excellence and global resource hubs. The team is accountable for ensuring excellent customerexperiencefor all SAS Cloud customers.

Be part of something exciting and join SAS working within our CIS business unit.

WhatYou’llDo:

As a CloudTechnical Lead in SAS’s Cloud and Information Services (CIS) division, you willbe responsible forall aspects of our hosted and remote managed SAS application environments,thatthat includes:

- Responsibilityofall aspects of our hosted and remote managed SAS application environments.
- Workcollaboratively with customers, analysts, developers, and implementation team members to deliver world class SASservice.
- Leverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customerengagementsthrough implementation and configuration torelease productioninto operations.
- Partner with SAS CloudServicesDelivery and ProjectManagersto work through any technical obstacles the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria.
- Through documentation, automation, and knowledge management, youwillrespond quickly and efficiently to operational incidents or any issues reported.




- You will work with global R&D;, Product, Technical Support, and CIS teams toensurecustomer satisfaction and ensure service quality across all our hosted and remote managed customer environments.
- You will collaborate with the teams intechnicaleffort estimation phase of the project delivery, and contribute toimprovequality,efficiencyand automation around service delivery tasks.A keen eye for continuous improvement and a passion to drive it in all aspects of the job isrequired.

Key responsibilities

To take responsibility for:

- Articulate an innovative SAS technical approach / solution based on your understanding of client’s business and technical needs.
- Act as the technical subject matter expert and key point of contact for clients throughout the project lifecycle.
- Lead technical delivery from project kickoff through UAT and go-live for hosted and remotely managed services.
- Providepost go-live consultation for major lifecycle events such as upgrades, renewals, migrations,andhelpidentifyand resolve complex problems caused by repetitive incidents.
- Ensure that all current and future technical project requirements (tasks, changes, deliverables, etc.) have a clearly defined scope and can be progressed by the responsible service team without issue.
- Mitigate any technical blocking condition that prohibits progressto drivetowards success.
- Enhance operational requirements to improve system stability,monitoringawarenessand decrease operational burden to ensure a positive customer experience.
- Enhance operational systems for improved stability, monitoring, and customer experience.
- Conduct knowledge transfer and mentorship for team members on customer engagements and key technologies.
- Deliver excellent Client service using aclientfirst and continuous improvement mindset.
- Manage,monitor,



andmaintaincontainer-based applications deployed in cloud container services.
- Work directly with external customers andinterface withother support teams and vendors.

Reporting to

- Manager of SAS Cloud Operations

Expected Experience and Background

This role is based in Sydney and the candidateis required tohaveexperience incustomer-facingtechnical rolesand:

- Strongproficiencyin Microsoft Azurepreferred;experience with AWS or Google Cloud Platform isadvantageous.
- Proven years of experience as atechnical advisor/in technical operations, with technicalskillsbut not limitedtodeveloping solutions/workingwithtechnologiessuch asHybrid/ multi-cloud, DevOps processes and tools,SAS applications,Hyperscaler, AI,Linux Operating systems, Databases.
- Familiarity with IT Service Management practices including change, incident, and problem management.ITIL certificationis preferred.
- Excellent verbal and written communication skills to engage effectively with customers and internal teams.
- Strong interpersonal abilities, including the capacity to convey complex technicalconcepts to diverse audiences.
- Extensive experience driving software solutions involving many stakeholders and delivering results on timeofhigh quality.
- Ability to provide feedback to product and service teams based on customer issues and advocate for enhancements.
- A proactive, entrepreneurial mindset with a focus on finding solutions and driving outcomes.

Travel

SAS Offers a hybrid approach to working. Travel is expectedtoclient meetings and SAS offices when needed.

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

At SAS Australia, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through SAS’s technology and people and we welcome First Nations applicants. Please see our Reconciliation Action Plan for more information.

📌 Cloud Technical Lead (Sydney)
🏢 SAS Global Consultants
📍 Sydney