Customer Operations Lead - Hybrid, Growth & Impact (Brisbane)

Customer Operations Lead - Hybrid, Growth & Impact (Brisbane)

11 Nov
|
Virgin Australia Group
|
Brisbane

11 Nov

Virgin Australia Group

Brisbane

Virgin Australia Group is seeking a hands-on Centre of Excellence Leader within Customer Operations Contact Centres in Brisbane. You will lead onshore specialist teams, coach staff, and drive service quality while supporting premium guests and members across channels.

You’ll partner with offshore teams and Airports to resolve complex cases and continuously enhance customer care. The role emphasizes engagement, performance management, and a culture of Heartbeat in daily practice, with a adaptable

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📌 Customer Operations Lead - Hybrid, Growth & Impact (Brisbane)
🏢 Virgin Australia Group
📍 Brisbane

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